About the roleState Street is seeking a senior executive to lead a critical Transfer Agency function within our Private Markets business. This role sits at the intersection of client leadership, operational excellence, risk management, and business growth, with responsibility for delivering high-quality transfer agency services to some of our most strategic alternative asset manager clients. The Managing Director will serve as a visible leader internally and externally, shaping strategy, strengthening client relationships, leading high-performing teams, and driving innovation across the operating model.
What you will doAs Managing Director, you will:
- Lead the development and execution of the business strategy for the Transfer Agency function within Private Markets, aligning delivery priorities with client needs and broader business objectives.
- Oversee service delivery for an assigned client portfolio, ensuring all daily, weekly, monthly, and quarterly deliverables are completed accurately, on time, and to a high standard.
- Build and maintain senior relationships with key client stakeholders, serving as a trusted partner and escalation point while helping ensure a consistently strong client experience.
- Coordinate production calendars and cross-functional execution with internal teams, including onboarding, investor servicing, reporting, compliance, tax, and other support functions.
- Drive operational excellence by strengthening processes, controls, and governance to support quality, consistency, scalability, and risk mitigation.
- Identify high-risk activities and proactively implement actions that reduce service disruption, operational risk, and potential financial loss.
- Lead, coach, and develop managers and teams, creating an environment of accountability, collaboration, engagement, and continuous improvement.
- Own core people-management responsibilities, including goal setting, performance feedback, talent development, succession planning, and formal performance reviews.
- Support enterprise initiatives and communicate priorities clearly across teams, ensuring alignment with organizational goals and a strong culture of execution.
- Contribute to budget planning, workforce planning, and staffing models, including support for new business implementations and growth opportunities.
- Assess the effectiveness of the operating model and champion transformation opportunities that improve efficiency, scalability, automation, and client outcomes.
- Partner with internal stakeholders on product development, solutioning, and new business opportunities to help expand capabilities and support client growth.
- Represent State Street as a senior leader in client discussions, strategic initiatives, governance forums, and cross-functional programs.
- Lead or sponsor special projects, committees, and task forces that advance business priorities and strengthen execution across the organization.
What we are looking forThe successful candidate will bring a combination of executive leadership capability, client credibility, operational expertise, and a strong understanding of the private markets servicing landscape.
You will be well positioned for success in this role if you offer:
- Strong strategic, analytical, and problem-solving skills, with the ability to make sound decisions in a complex operating environment.
- Executive presence and the ability to build credibility with senior clients, internal partners, and cross-functional stakeholders.
- Excellent communication, interpersonal, and organizational skills, including strong judgment, prioritization, and execution discipline.
- A leadership style that inspires teams, develops talent, and fosters collaboration across functions and levels.
- The ability to navigate pressure effectively, manage multiple priorities, and deliver consistently in a fast-paced client-focused environment.
- A proactive mindset with a focus on continuous improvement, innovation, and operational transformation.
QualificationsBachelor's degree required, preferably in accounting, finance, business, economics, mathematics, or a related discipline.
10+ years of transfer agency and/or financial services operations experience, including leadership responsibility for complex client relationships, service delivery, and operational execution.
Demonstrated business management experience supporting complex clients in a highly regulated, service-oriented environment with significant senior-level interaction.
MBA, CPA, or other relevant advanced professional qualification is a plus.
Preferred experience- Knowledge of registered fund structures and related entity frameworks, including standalone funds and master-feeder structures.
- Experience with transfer agency platforms, servicing technology, reporting tools, and workflow solutions.
- Understanding of upstream and downstream technology solutions that support automation and scalable servicing in private markets environments.
- Familiarity with a broader range of alternative investment structures is advantageous.
