CNA Financial Corporation

Managing Director Strategic Claims Oversight - Healthcare Severity

CNA Financial Corporation • $97K — $189K *
Overland Park, KS 66212In-Person
Healthcare
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required; JD preferred or equivalent experience.
  • Minimum 10 years of claims or legal experience with proven results.
  • Admission to the bar in at least one state preferred.
  • Senior level expertise in claim and litigation management strategies.
  • Exceptional negotiation and consultative skills.

Responsibilities

  • Lead and manage the Severity & Excess Accounts team with full performance responsibility.
  • Oversee complex claims investigations and determine claim strategy for litigation or settlement.
  • Cultivate relationships with internal and external partners to guide claims and share trends.
  • Manage staff development, provide guidance, and recognize team contributions.
  • Ensure compliance with best practices and provide training as necessary.

Benefits

  • Opportunity for hybrid work environment.
  • Dynamic leadership role with strategic oversight.
  • Engagement in high-stakes claims management in healthcare.
  • Collaboration with cross-functional teams to drive operational initiatives.
Full Job Description
The Managing Director Strategic Claim Oversight leads the Severity & Excess Accounts team that both directly handles and oversees the highest exposure claims in Healthcare. Ensures the effective execution of claims handling practices and leads ongoing efforts to drive operational initiatives and continuous improvement. Accountable for the overall quality, customer service delivery and productivity of the team.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

  • Leads and directs the work activities and has full management responsibility for the performance of the Severity Team. Exercises full management authority, including performance reviews, pay decisions, recruitment, discipline, termination and other personnel actions.


  • Oversees the most complex investigations of claims, liability and damages and determines claim strategy, including if claim should be settled or litigated. Develops and directs the execution of the litigation management strategy.


  • Develops and maintains collaborative working relationships with internal and external business partners including Operations, Underwriting, Actuary and Risk Control and regularly shares claims outcomes, trends, legal developments and other relevant business updates.


  • Responsible for the ongoing management of staff by attracting talent, setting clear direction, providing appropriate guidance, managing performance, recognizing contributions, and developing capabilities .


  • Ensures quality by assuring compliance with best practices, and developing and delivering training as needed.


May perform additional duties as assigned.

Reporting Relationship

AVP or above

Skills, Knowledge & Abilities

  • Senior level knowledge of the theories, principles, practices and procedures of claim and litigation management within an insurance organization.


  • Excellent technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.


  • Excellent verbal and written communication and presentation skills.


  • Excellent negotiation, consultative and facilitation skills with the ability to effectively interact with all internal and external business partners.


  • Ability to exercise independent judgment, and to work with and maintain confidential and sensitive information.


  • Excellent analytical and problem solving skills, and senior level skill in managing ambiguous situations and issues.


  • Creativity in resolving unique and challenging business problems


  • Proven ability to take a proactive long-term view of business goals and objectives in order to achieve strategic business results.


  • Knowledge of Microsoft Office Suite and other business-related software.


  • Value driven to provide superior solutions to internal and/or external customers.


  • Acts with a sense of urgency to advance priorities of the organization.
    Helps other to excel through collaboration and building strong relationships.


  • Raises expectations of self and others by continuously learning and broadening industry and technical skills.


  • Strong management skills with the ability to coach, mentor and develop subordinate staff.


  • Independent judgment and ability to effectively manage internal and external business relationships.


Education & Experience

  • Bachelor's degree with JD preferred or equivalent experience.


  • Admission to the bar of at least one state preferred.


  • Typically a minimum of ten years of claims or legal experience with a proven track record of positive results.


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About CNA Financial Corporation

CNA Financial Corporation provides commercial property and casualty insurance products primarily in the United States. It offers professional liability coverages and risk management services to various professional firms, including architects, real estate agents, and accounting and law firms; directors and officers, employment practices, fiduciary, and fidelity coverages to small and mid-size firms, public and privately held firms, and not-for-profit organizations; and commercial property, general liability, cyber liability, umbrella, and excess liability, as well as various other property and casualty coverages for healthcare institutions, professional services firms, and other specialized industries. The company also provides warranty and service contracts for consumer goods, and extended service contracts for consumer automobiles and recreational vehicles; and accident and health, and group life insurance products. In addition, it offers management and professional liability insurance and risk management services, as well as other specialized property and casualty coverages to various healthcare organizations, including hospitals, physician groups, and nursing homes. The company markets its products through independent agents, brokers, and general underwriters to various customers, including small, medium, and large businesses; insurance companies; associations; and other industry groups. CNA Financial Corporation was founded in 1853 and is headquartered in Chicago, Illinois.
Learn more about CNA Financial Corporation
Size
5,600 employees
Market Cap
$11.2 billion
Industry
Finance & Insurance
Net Income
$690 million
Founded
1973
5 Year Trend
+4.7%
Revenue
$10.8 billion
NASDAQ
CNA
* Ladders Estimates

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