DescriptionThe Managing Director leads the delivery of countrywide Risk Control Services to improve underwriting results through risk improvement, risk retention strategies, and underwriting risk assessment. Identifies, develops, and executes high-level Risk Control strategies, services, and programs with an emphasis on influencing major areas of risk by industry and strengthening Liberty Mutual's market position.
Accountable for building a high-performance culture, continuous process improvement, service management, workforce management, and measurable impact for large or highly complex customers. Serves as a strategic partner to underwriting and other key business leaders, ensuring Risk Control is aligned to business priorities, service expectations, and enterprise growth objectives. Leads teams to operate as business influencers who can shape decisions, build trust, communicate value, and influence outcomes across internal and external stakeholders.
Brings demonstrated experience using data to articulate TCOR reduction and ROI, applying process and technology improvements to increase value delivery to clients, and rapidly translating new tools, data, and concepts into practical service solutions. Maintains working knowledge of the insuretech landscape, consults effectively with clients in a rapidly evolving technology environment, and coach's teams on project management, consultative selling, and the delivery of strategic, client-focused solutions.
K
ey Responsibilities:- Leads the transformation of the Risk Control organization into a strategic business influencer, building a team capable of shaping decisions, strengthening trust, and driving outcomes with underwriting, customers, and key business partners.
- Translates enterprise strategy into a future-state service vision and operating model that elevates Risk Control from a technical service function to a value-creating business partner.
- Develops teams to communicate business value in strategic terms, including TCOR reduction, ROI, risk impact, and customer outcomes, so they can influence decisions and support profitable growth.
- Drives adoption of data, process improvement, and technology enablement to expand the team's consultative toolkit and increase the value delivered to clients in a rapidly evolving insuretech landscape.
- Builds strong partnerships with key and critical business segment leaders to align Risk Control with enterprise priorities, strengthen collaboration, and create shared business outcomes.
- Coaches leaders and consultants in consultative selling, project management, and executive presence, enabling them to lead client conversations and influence internal and external stakeholders more effectively.
- Creates a talent strategy focused on future capability, including developing successors, building diverse talent pipelines, and strengthening the technical and consultative depth needed for the future of the organization.
- Fosters a culture of accountability, agility, and continuous learning that empowers the team to adapt quickly, embrace change, and operate as trusted business advisors
Qualifications- Knowledge of process improvement techniques, finance concepts, commercial property & casualty insurance; and insurance operations
- Ability to: plan, organize and get work done through others the right way; manage and improve processes; work cross-functionally and build relationships; analyze and solve problems; influence others; communicate effectively (listening, verbal, written, presentations, etc and project confidence; as normally acquired through a bachelor's degree or equivalent training, 10 or more years of relevant experience, some which should be in a management capacity
- Advanced Degree and/or Professional Designation (MS/MBA, ARM or CPCU) preferred
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
