Managing Director, Complex Claims

About the role

We are seeking an accomplished claims executive to serve as Managing Director, Complex Claims, a key leadership role responsible for driving claim excellence, technical expertise, talent development, and operational performance across a nationwide complex casualty claims organization. This role provides strategic leadership over a team of Complex Claims Directors who adjudicate Auto and General Liability claims and serves as a trusted advisor to senior claims leadership in shaping claim practices, enhancing litigation management strategies, and delivering superior claim outcomes. The successful candidate will be a recognized technical expert, an influential people leader, and a catalyst for organizational improvement and innovation.

Key Responsibilities

Strategic Leadership

• Partner with senior claims executives to establish and execute the organization's vision for complex casualty claims handling.
• Drive consistency, technical excellence, and operational discipline across a geographically dispersed claims organization.
• Influence enterprise-wide claim strategies, policies, and best practices that improve quality, efficiency, and customer outcomes.

Talent Development & Leadership

• Lead, coach, and mentor Complex Claims Directors to achieve exceptional technical and leadership performance.
• Build a culture of accountability, engagement, and continuous improvement.
• Identify and develop future leaders through focused succession planning and talent development initiatives.
• Foster an environment that encourages innovation, collaboration, and professional growth.

Technical Excellence

• Serve as a senior subject matter expert on complex casualty claims, coverage analysis, litigation strategy, and claim resolution.
• Establish and maintain claim handling standards that promote superior customer and business outcomes.
• Provide guidance on high-severity and complex claims, ensuring appropriate reserving, investigation, negotiation, and resolution strategies.

Quality & Performance Management

• Conduct comprehensive audits and reviews to evaluate claim quality, consistency, and adherence to best practices.
• Leverage data analytics and performance metrics to identify trends, opportunities, and emerging risks.
• Recommend and implement solutions that improve operational effectiveness and claim outcomes.

Litigation & Vendor Management

• Direct litigation management strategies designed to achieve optimal results while controlling expenses.
• Partner with defense counsel, experts, and vendors to ensure high-quality representation and effective cost management.
• Drive best practices related to litigation strategy, settlement evaluation, and trial preparation.

Transformation & Innovation

• Champion initiatives that leverage technology, analytics, and automation to improve claim performance.
• Lead organizational change initiatives that enhance efficiency, scalability, and customer experience.
• Continuously evaluate industry trends and emerging risks to position the organization for future success.

Required Experience

• Leadership experience managing complex casualty claims a plus.
• Deep expertise in casualty claims handling, litigation management, coverage analysis, and claim strategy.

• Proven ability to manage competing priorities in a fast-paced and evolving environment.
• Exceptional executive presence and communication skills.
• Strong organizational, analytical, and decision-making abilities.
• Ability to influence across functions and organizational levels.
• Demonstrated success leading through change and driving organizational transformation.
• Data-driven approach to performance management and operational improvement.

• Advanced knowledge of insurance policies, coverage interpretation, and casualty claim handling practices.
• Expertise in evaluating complex exposures, damages, litigation risks, and settlement strategies.
• Strong understanding of claim operations, performance metrics, regulatory requirements, and industry best practices.
• Hold state all required adjusting licenses or secure within 180 days.

Ready to step up to new challenges? We would love to hear from you.

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here:

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.