Apple

Manager, WWRFO Operations Excellence

Apple$130K — $160K *
Retail & Consumer Goods
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of program management, operations, or supply chain experience with global programs.
  • Strong leadership skills with a focus on delivering results through others.
  • Exceptional cross-functional leadership and influencing skills.
  • Outstanding communication abilities for conveying complex issues succinctly.
  • Bachelor's degree required.

Responsibilities

  • Lead and develop a high-performing team across three program management tracks.
  • Define and oversee global purchasing strategies and optimize control mechanisms.
  • Manage the strategy and delivery for retail execution systems to enhance operational efficiency.
  • Collaborate with regional teams to drive sales through effective promotions and campaigns.
  • Build and sustain partnerships across various operational teams for alignment and execution.
  • Promote a culture of continuous improvement, driving analyses and actionable plans for enhancement.

Benefits

  • Opportunity to work at a global leader in technology and retail.
  • Collaborative work environment focused on innovation.
  • Access to cutting-edge tools and systems.
  • Emphasis on professional development and team growth.
  • Flexibility to manage projects across various operational tracks.
Full Job Description
The WW Retail Fulfillment Operations (RFO) team operates at the critical intersection of Retail and Operations, ensuring every Apple customer and channel can get what they need, when they need it, anywhere in the world. The Operations Excellence team within WWRFO drives the execution programs and systems that support that mission.

The Manager of Operations Excellence leads a high-performing team of program managers owning three distinct tracks: NEU purchasing, retail execution systems, and promotions and campaigns. You will set the strategic direction across all three tracks, own a significant capital systems roadmap, and serve as a cross-functional leader across Retail, WW, and Regional Operations. The ideal candidate is an experienced people manager who builds strong, capable teams, earns trust across a complex stakeholder landscape, and is energized by work that is simultaneously strategic and deeply operational.

Description

- Lead and develop a team of program managers across three distinct tracks. Set clear priorities, build knowledge and capability across all three tracks, and create an environment where each DRI can grow and perform at the highest level.

- Define and oversee the WW NEU purchasing strategy, one of the most strategically visible and operationally dynamic programs in WW Retail. Partner with SDM, ASO, and Store teams to build, evolve, and continuously improve the control mechanisms and tooling that manage purchasing behavior at scale across all direct lines of business.

- Own the strategy and delivery of the retail execution systems (the platforms, tools, and programs that power Apple's fulfillment globally). Drive a significant capital systems roadmap from requirements through implementation, leveraging AI and automation to reduce manual workload and enhance scalability. Maintain execution accuracy across NPI launches and BAU operations worldwide.

- Partner with regional and commercial teams to drive sales outcomes across WW Retail through the promotions and campaigns program. Ensure promotional execution processes, campaign setup, and cross-functional coordination are delivered with accuracy and at scale.

- Build and sustain cross-functional partnerships across Retail, BPR, SDS, SDM, and regional operations, representing the OE team at the leadership level and driving alignment across competing priorities.

- Build a culture of continuous improvement across the team. Drive post ops analysis across launch cycles and major program milestones, identifying root causes, developing actionable improvement plans, and ensuring the team's work compounds over time into stronger systems, smarter processes, and better outcomes.

Minimum Qualifications

8+ years of experience in program management, operations, or supply chain, with demonstrated success leading complex global programs in New Product Introductions, SDM, Order Management, or Logistics.

Demonstrated ability to deliver results through others, with the leadership instinct to address skill gaps proactively and create accountability and clarity at every level.

Exceptional cross-functional leadership skills, with a proven ability to influence senior stakeholders, align competing priorities, and drive decisions across a complex global matrixed organization.

Outstanding communication skills with the ability to synthesize complex operational issues into clear, executive-ready narratives and represent the team at the leadership level.

Bachelor's degree required.

Preferred Qualifications

3+ years of formal people management experience leading high-performing teams in a complex, global environment.

Ability to think strategically and execute tactically, defining the direction, setting the plan, and holding the team accountable to delivery without losing sight of the details that matter.

A natural developer of people who attracts strong talent, builds knowledge and capability across all three tracks, creates clarity from ambiguity, and leaves teams better structured, more capable, and less reliant on any single person than they found them.

Ability to persevere and adapt under pressure, with a positive and professional customer-focused orientation and high levels of discretion, integrity, and confidentiality.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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