GXO Logistics, Inc.

Manager, Workers Compensation

GXO Logistics, Inc. • $90K — $120K *
US-AnywhereRemote in Florida, US
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business, Accounting, Finance, Risk Management or related field
  • 5 years of experience in finance or analytical role in casualty brokerage, third-party administration, or corporate risk management
  • 1 year of leadership experience
  • Strong analytical and problem-solving skills
  • Experience with BI tools such as PowerBI or Tableau

Responsibilities

  • Assist in developing annual objectives and key results to meet program goals
  • Track and report on performance metrics and communicate insights to leadership
  • Evaluate vendor performance and provide actionable recommendations
  • Analyze industry benchmarks for program performance comparisons
  • Oversee Return-to-Work program performance and develop improvement initiatives
  • Manage litigation processes and recommend strategies for resolution
  • Collaborate with cross-functional teams for optimal claims resolution

Benefits

  • Full health insurance (medical, dental, and vision)
  • 401(k) plan
  • Life insurance and disability coverage
  • Opportunity to participate in a company incentive plan
Full Job Description
The Manager, Workers Compensation will lead the strategy and execution of GXO's workers compensation program. This role will be responsible for building processes in partnership with GXO's third party Workers Compensation Administrator and Risk Management, developing a holistic workers compensation approach in collaboration with various functional units (including Human Resources, EHS, Finance, Risk Management, Operations, etc.), and directly with GXO clients to develop processes that enables employees to receive adequate care after sustaining a workplace injury, business continuity while an injured employee is unable to work, and return to work requirements such as fitness for duty.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:
  • Assists in development and measurement of annual objectives and key results (OKRs), Quarterly Targets, and Key Performance Indicators (KPIs) (including leading and lagging indicators) to ensure program objectives, tied to claim initiatives or strategies, are being met. Recommends strategies to meet or exceed goals.
  • Tracks, analyzes, and reports on key performance metrics and OKRs. May use data visualization tools to further illustrate key insights. Will communicate gaps, trends, or observations to leadership.
  • Supports the senior leadership by evaluating monthly, quarterly, and annual performance of vendors and subcontracted vendors through cost-benefit, feasibility, and trending analyses. Supports leadership by translating findings and providing actionable insights and recommendations for operational enhancement.
  • Analyzes industry benchmarks and drafts reports for use in evaluating comparative program performance.
  • Oversees and analyzes Return-to-Work performance against Workers Compensation strategy and ODG best practice guidelines to ensure optimal outcomes and to identify program gaps. Works closely with various business partners to develop initiatives to close gaps and increase temporary transitional duty utilization. Will lead process flow design and analysis on the integrated return-to-work (RTW)program.
  • Works with and supports the Director, EHS and VP, Environment Health Safety and Quality refining return-to-work (RTW) standard operating procedures (SOPs) for both Workers Compensation and Injury Benefit Programs.
  • Manages the Litigation Platform which includes evaluating defense counsel outcomes and providing recommendations to leadership on the basis of Litigation key performance indicators (KPIs) defense costs, rate structures and financial impact.
  • Assist in litigation reviews, recommending strategies for optimal or early resolution.
  • Works cross-functionally to review and recommend litigation management guidelines, Request for Proposal Documents, and provides recommendations as necessary.
  • Oversees the development of an internal scorecard for evaluating attorney performance: basis of duration, avg cost, fee/exp, flat rate vs hourly, closures, amount requested approved resolved.
  • Manages, controls, and mitigates exposures to litigation by identifying and analyzing litigation conversion triggers, implementing strategies, measuring impact and effectiveness.
  • Provides consultation on settlement and reserve requests up to $25,000. Supports leadership by evaluating complex claims and providing recommendation on mitigation strategies for optimal resolution.
  • Collaborates with external and internal partners such as Risk Management, HR, Safety and Legal to resolve or provide optimal solutions on mid-level to complex claims matters.
  • Primary advocate for Operations and employees on escalated matters
  • Works with and supports Risk Management, by recommending updates to workers compensation (WC) workflows, Risk Management website content, knowledge articles, standard operating procedures, and standard operating procedures (SOPs).
  • Manages day-to-day Workers Compensation training and communication platform. This requires working cross-functionally with internal and external business partners to determine critical business needs, develop a perpetual training program.
  • Works with Risk Management to design and manage an external quality assurance program to ensure compliance with best practices and promote proactive & optimal progression. Provides quarterly presentations to leadership on findings, trends, and recommendations for process improvement.
  • Supports leadership on business case development for projects or key initiatives.
  • Assists leadership by participating in vendor sourcing initiatives.
  • Collaborates with Leadership to conduct research and remain actively aware of industry best practices.


What you need to succeed at GXO:

At a minimum you'll need:
  • Bachelor's Degree Business, Accounting, Finance, Risk Management or related field
  • 5 years progressive experience in finance or analytical role within a casualty brokerage firm, third-party claim administrator or corporate risk management department
  • 1-year leadership experience

It'd be great if you also have:
  • Experience in drafting formal documents, developing, and delivering presentations, project planning and cross functional collaboration
  • Demonstrates strong analytical, critical thinking and problem-solving skills
  • Strong interpersonal and organizational skills
  • Experience with BI tools such as PowerBI or Tableau
  • Proficient with Excel, Word and PowerPoint
  • Querying experience with Risk Management Information System tools

About GXO Logistics, Inc.

GXO Logistics, Inc. Careers

Join the dynamic team at GXO Logistics, Inc., a leading global provider of cutting-edge supply chain solutions. At GXO, we are committed to fostering a workplace where innovation thrives, leadership is cultivated, and diversity is celebrated. Discover a world of exciting job opportunities and be part of a company that values professional growth and development.

Work You’ll Do

Embark on a career journey with GXO Logistics, Inc., where you will be instrumental in transforming the logistics and transportation industry. Our team is at the forefront of innovation, driving efficiency and effectiveness for some of the world's most recognized brands.

Lead with Us

Step into a role of leadership and influence at GXO. We empower our employees with diversity training and leadership opportunities that pave the way for personal and professional growth. Our culture is built on the principles of teamwork, respect, and integrity—values that are integral to all we do.

Innovate with Us

At GXO Logistics, Inc., innovation is at the core of our operations. Join our team and contribute to groundbreaking projects that redefine logistics. With a focus on advanced technology and sustainable practices, your work will help shape the future of supply chain management.

Grow Your Career

GXO is not just a company; it's a place where careers flourish. We offer a range of job opportunities, from entry-level positions to senior roles in various departments. Whether you're seeking an internship to kickstart your career or a professional role to advance your skills, GXO provides the resources and support to help you succeed.

Benefits of Joining GXO

- **Career Advancement**: With a multitude of career paths and educational resources, the potential for growth is limitless. - **Professional Development**: Enhance your skills through targeted training programs and gain valuable experience that will elevate your career. - **Competitive Benefits**: Enjoy a comprehensive benefits package that supports the well-being of you and your family. - **Inclusive Culture**: Thrive in an environment that embraces diversity and fosters a sense of community among team members.

Join Our Team

Explore the array of job opportunities at GXO Logistics, Inc. and find the position that best matches your skills and interests. We are continuously hiring and looking for ambitious, curious, and driven individuals to join our team.

Prepare for Your Interview

Ready to make your mark at GXO? Prepare your resume and sharpen your interview skills. Our hiring process is designed to identify and attract talent who are passionate about logistics and innovation.

Stay Connected

Keep up to date with the latest career tips, company news, and industry insights by joining our network. Follow GXO Logistics, Inc. on our careers page and connect with us through professional networking platforms.

Apply Now

Don’t miss out on the opportunity to be part of something big. Visit the GXO Logistics, Inc. careers page to view open positions, submit your resume, and start your journey towards a rewarding career in logistics.

EXPLORE GXO LOGISTICS, INC. JOBS

Join us at GXO Logistics, Inc., where your career is just the beginning of a journey filled with opportunities for growth, innovation, and leadership.
Learn more about GXO Logistics, Inc.
Market Cap
$4.9 billion
Industry
Transportation
* Ladders Estimates

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