Location: USA - Miami, 122nd St Division: Air & Sea Job Posting Title: Manager, Warehouse Operations Time Type: Full Time Summary The Warehouse Operations Manager oversees the day-to-day operational activities of warehouse operations, including staff scheduling, inventory control and productivity. This role is responsible for managing operational staff, implementing policies and procedures, and adherence to safety regulations. All key responsibilities are managed in coordination with the Warehouse Manager. Duties and Responsibilities - In coordination with Warehouse Manager, schedule warehouse personnel to ensure adequate staffing for shipping, receiving, and other activities. - Direct daily operations, including shipping, receiving, sanitation, maintenance, and inventory control. - Be engaged with productivity reports and manage labor hours to meet budget requirements and achieve warehouse goals. - Oversee warehouse scratch rates, out-of-stock issues, receiving errors, selection errors, and slotting of products. - Maintain warehouse equipment through preventive maintenance and necessary repairs, ensuring safe and efficient operation. - Coordinate with Warehouse Manager on maintaining warehouse safety programs in compliance with OSHA and other regulations. - Ensure a clean and safe work environment for employees. - Foster a collaborative work environment to drive team success. - Work closely with other departments to ensure seamless operations and service delivery. - Maintain effective communication via phone, email, and web conferencing to coordinate activities and initiatives. - Coordinate with Warehouse Manager to develop relevant metrics to measure operational performance and identify areas for improvement. - Use data-driven approaches to optimize processes and achieve operational goals. - Perform other duties as assigned to support warehouse and organizational goals. Supervisory Responsibilities - Manage and lead warehouse personnel, including recruitment, training, performance management, and succession planning. - Provide coaching and support to ensure employees are motivated and productive. - Train new employees on warehouse systems and procedures. Educational background / Work experience - 5 years of experience in transportation and logistics management, with supervisory or managerial responsibilities is preferred. Preferred Qualifications - Experience in the freight forwarding industry or related fields. - Gateway and/or airline ground handling experience is advantageous. Skills & Competencies - Lead Yourself: Display strong analytical and problem-solving skills with a focus on operational excellence. - Lead Your Team: Demonstrate leadership and team-building abilities to manage and motivate staff. - Lead Your Business: Deep knowledge of logistics processes, regulations, and industry best practices. - Strong knowledge of warehouse operations and business processes. - Results-driven with excellent decision-making and problem-solving abilities. - Exceptional communication skills (written, verbal, and presentation). - Organized and able to work effectively in a diverse environment. - Knowledge of TSA and Customs & Border Protection regulations preferred. - Experience with Bonded Cargo, CFS / Bonded / FTZ knowledge preferred. Language skills - Fluent in English (oral and written); bilingual proficiency in Spanish strongly preferred. Computer Literacy - Proficiency in Microsoft Office Suite (Excel, Outlook, Word). - Knowledge of warehouse management systems is a plus. Physical and/or Mental Requirements / Working Conditions Physical Demands Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe required for this role domestically and internationally. Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay range is $78,000 - $85,000 / Annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.