Bentley Systems

Manager, User Operations

Bentley Systems • $95K — $115K *
Exton, PA 19341In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's in Finance, Accounting, Business Administration, or related field, or equivalent experience.
  • 5+ years in Financial Operations, Order-to-Cash processing, Contract Administration, or Billing Shared Services.
  • 2+ years in a supervisory or management role with a focus on order management or financial billing specialists.
  • Experience in a global SaaS or Enterprise Software company is preferred.

Responsibilities

  • Manage and inspire the User Operations Team for optimal performance.
  • Execute account and contract setup in Salesforce and Workday.
  • Administer contracts and resolve invoice queries efficiently.
  • Assist Renewal Representatives with contract renewals and corrections.
  • Process order cancellations and new product orders timely.
  • Manage E365/EPS orders, conversions, renewals, and ARR maintenance.
  • Ensure accurate contract subscription records in Salesforce and Workday.

Benefits

  • Collaborative team environment and positive company culture.
  • Opportunity to work in a leading software company focused on architecture, engineering, and construction.
  • Comprehensive salary and benefits package.
  • Strong commitment to inclusion and colleague wellbeing.
  • Focus on making a global impact through sustainable infrastructure development.
Full Job Description
Location: Exton, PA (Hybrid)

Position Summary:

The User Operations Manager will be focused on managing the performance and responsibilities of the Exton-based User Operations Team. The Team is responsible for order processing, invoicing, contract creation and adjustments, records management, audit integrity, and more. The ability to manage performance, inspire, and support a team will be needed in order to provide a firm foundation for the success of the team. A strong leadership profile, good comprehension of complex processes, excellent communication skills, and attention to details are all a must.

Responsibilities:

The User Operations Manager must have strong leadership qualities and be able to support the team members and their responsibilities:
  • Salesforce and Workday account and contract set up expertise.
  • Contract administration and invoice query resolution.
  • Support Renewal Representatives and Enterprise Analysts on contract renewals, providing invoice and contract corrections.
  • Processing SELECT Cancellations, new SELECT orders, and new product orders.
  • Processing E365/EPS orders, conversions, renewals, and ARR maintenance.
  • Maintain Salesforce and Workday contract subscription records for contact, product, and pricing accuracy.
  • Abide by product/subscription policies and maintain financial controls.


Qualifications:
  • Bachelor's degree in Finance, Accounting, Business Administration, or a closely related field, or relevant training or experience.
  • 5+ years of progressive experience in Financial Operations, Order-to-Cash (O2C) processing, Contract Administration, or Billing Shared Services.
  • 2+ years of experience in a supervisory or management role leading order management or financial billing specialists.
  • Proven track record working within a global SaaS or Enterprise Software company is preferred.


Applicants must be authorized to work in the U.S. without current or future employer sponsorship.

What We Offer:
  • A great Team and culture - please see our colleague video.
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
  • An attractive salary and benefits package.
  • A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
  • A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.


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About Bentley Systems

Bentley Systems, Incorporated is an American-based software development company that develops, manufactures, licenses, sells and supports computer software and services for the design, construction, and operation of infrastructure. The company's software serves the building, plant, civil, and geospatial markets in the areas of architecture, engineering, construction (AEC) and operations. Their software products are used to design, engineer, build, and operate large constructed assets such as roadways, railways, bridges, buildings, industrial and power plants and utility networks. The company's software products are used by professionals such as engineers, architects, geospatial professionals, constructors, and owner-operators. Bentley Systems employs more than 4,000 people, generates annual revenues of more than $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2014.
Learn more about Bentley Systems
Size
4,000 employees
Market Cap
$10.5 billion
Industry
Manufacturing & Automotive
Net Income
$126.5 million
Founded
1984
5 Year Trend
+36.6%
Revenue
$801.5 million
NASDAQ
BSY
* Ladders Estimates

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