MANAGER UNIVERSAL AGENT MORTGAGE SUPPORTThe Manager Universal Agent Mortgage Support Manager is responsible for overseeing the daily operations and execution of the centralized services and disclosure teams. The Mortgage Support Manager also functions as a key contributor in work flow management, process development, policy and procedure ownership, monitoring work flows, pipeline, and queue management to ensure all tasks are completed timely as well as providing an analysis of data and findings regarding loan activities to senior management. The Mortgage Support Manager also reviews system and process work flows to identify and recommend operational efficiencies.
WHAT WILL YOU DO?
- Analysis and reporting of department production and quality results. Provides daily, weekly, and monthly reporting on all loan activities to the Mortgage Fulfillment Manager
- Establish process enhancements where required and provide continuous training to colleagues
- Manager, monitor and measure the performance of queues and processes
- Effectively monitor queue performance, identify patterns and trends causing issues and work towards business solutions
- Maintain scalability and growth of various operational processes through automation
- Work cross
- Stays up
- Develop and maintain a strong working relationship with other departments
- Ensure all loans are worked in accordance with all applicable laws, regulations, and guidelines
- Support, recommend, and implement technology initiatives
- Tracking and monitoring of all departmental production and quality metrics, including SLA adherence, # of tasks completed daily, weekly, & monthly
- Responsible for hiring, training, retaining, developing, counseling, and terminating colleagues
- Manage the universal agent team including line level colleagues, leads and supervisors (Processing, Closing, Disclosures)
- Other duties as/or assigned by management
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*- H.S. Diploma
- Minimum 7 years of mortgage operations experience, with a deep understanding of processing, disclosures, and support functions
- Minimum 5 years of mortgage operations management experience
Additional Qualifications- Bachelor's Degree highly preferred.
- Expert knowledge and familiarity with federal/state regulatory policies and procedures.
- Ability to analyze and evaluate information from a variety of sources with excellent attention to detail.
- Ability to manage risk while ensuring optimal value and outcomes are achieved.
- Strong analytic, interpersonal, and verbal and written communication skills.
- Detail oriented and goal driven.
- Ability to maintain high levels of performance, especially in stressful situations.
- Excellent organizational skills.
- Proven ability to lead, coach, and mentor.
- Strong PC skills.
WHAT'S IN IT FOR YOU?CompensationStarting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
