Manager, U.S. Life Information Systems

Pan-American Life Insurance Group (PALIG)

Department: Information Technology

Location: US Remote | Hybrid Work Opportunities Available

About the Role:

Pan-American Life Insurance Group (PALIG) is seeking a Manager, U.S. Life Information Systems to lead a team responsible for business analysis, application delivery, quality assurance coordination, and operational support for assigned Private Client Life and U.S. Life Insurance applications. This role serves as a strategic partner to business stakeholders and technology teams, ensuring application enhancements, production support activities, and technology initiatives are delivered effectively and aligned with business objectives.

The ideal candidate combines strong leadership capabilities with expertise in business analysis, application delivery, Agile methodologies, stakeholder engagement, production support, and vendor management. This position works closely with business partners, Product Owners, developers, QA teams, architecture, Information Security, and external vendors to deliver high-quality, scalable technology solutions while maintaining application stability and operational excellence.

Essential Functions:

• Set goals, expectations, responsibilities, deadlines, and performance plans aligned with business and strategic priorities.

• Provide leadership, coaching, mentoring, performance management, development support, and work assignments based on business priorities and team capacity.

• Build strong relationships with business partners, IT leadership, vendors, project teams, and stakeholders while supporting onboarding, knowledge transfer, and collaboration.

Drive Continuous Improvement, Governance & Operational Excellence

• Monitor budgets, expenses, standards, governance practices, and continuous improvement initiatives to support delivery commitments.

• Maintain standards for business analysis deliverables, project documentation, intake processes, reporting, delivery governance, and SDLC/change expectations.

• Identify opportunities to streamline intake, reporting, documentation, testing coordination, and operational processes.

Education & Experience:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field preferred. Equivalent experience may be considered.

• 7+ years of relevant IT experience, including business analysis, application support, SDLC delivery, technology implementation, or production support.

• 3+ years of leadership, supervisory, project management, or delivery management experience.

• Experience working within life insurance, financial services, or another regulated industry.

• Experience working with Agile, Scrum, or hybrid delivery methodologies.

• Experience collaborating with remote teams, vendors, and cross-functional stakeholders.

• Familiarity with tools such as Jira, Confluence, ServiceNow, Azure DevOps, or Microsoft Planner preferred.

• Bilingual English/Spanish skills are preferred.

Knowledge, Skills & Abilities (KSAs):

• Strong leadership, coaching, and team development skills.

• Excellent analytical, problem-solving, and decision-making abilities.

• Strong stakeholder management and relationship-building capabilities.

• Effective verbal and written communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience leading cross-functional teams and driving organizational alignment.

• Strong understanding of SDLC, application delivery, governance, and operational support practices.

What We Offer:

• Competitive compensation package (base salary & bonus)

• Comprehensive benefits, including medical, dental, vision, 401(k), paid time off, and tuition reimbursement

• Medical and dental coverage effective the first of the month following 30 days of service

• Flexible work environment that supports work-life balance

• Opportunities for professional growth and career development within a global organization