Salary : $149,864.00 - $224,806.40 Annually
Location : City Hall, 250 Hamilton Ave, Palo Alto, CA
Job Type: Regular Full-Time
Job Number:
Department: Administrative Services Department
Opening Date: 07/01/2026
Closing Date: 8/1/2026 11:59 PM Pacific

Description

The Position

In this role, you will manage complex, high-visibility financial operations that directly support the City's long-term fiscal strength. You will oversee daily cash positioning and liquidity; banking and merchant services; investment portfolio administration; debt financing strategy, compliance, and reporting; and revenue billing and collections for key programs including business tax, transient occupancy tax, utility user tax, permits and fees, citations and fines, and more. You will ensure compliance with cash-handling procedures across City facilities - work that is essential to maintaining public trust and financial integrity.

As a leader, you will supervise a talented team of analysts and specialists, setting direction, assigning work, developing staff, and fostering a collaborative, customer-focused culture. You will also provide guidance to departments citywide and present your work to executive leadership, the City Manager's Office, the Finance Committee and the City Council.

The Ideal Candidate

This is an ideal opportunity for a candidate who thrives in a fast-paced, service-oriented environment and is excited by the challenge of shaping treasury and revenue operations for the City of Palo Alto. Ideal candidates will possess the following attributes:

• Proven leadership in municipal financial operations - able to supervise analysts and specialists, set priorities, and build a high-performing team that delivers reliable treasury and revenue services.
• Deep technical expertise in treasury and revenue functions - including cash and investment management, cash handling, debt administration, revenue billing and collections, audits, and regulatory compliance.
• Exceptional communicator and collaborator - skilled at partnering across City departments, working with auditors and external agencies, and explaining complex financial concepts to non-financial audiences.
• Customer-service focused-able to resolve sensitive or escalated inquiries, respond to customer feedback, and uphold high service standards across cashiering and revenue-collection operations.
• Strategic and analytical problem solver - experienced in improving systems and internal controls, conducting financial studies, making sound decisions, and implementing process enhancements that improve efficiency and accuracy.

Essential Duties
Essential and other important responsibilities and duties may include but are not limited to following, depending on assigned operations and functional areas:

• Manage treasury, investment, debt, and revenue collection operations with a focus on accuracy, efficiency, and customer service
• Lead cash and investment portfolio management, banking services, and fraud controls
• Oversee debt issuance processes, compliance reporting, and financing strategies in collaboration with Accounting and OMB
• Develop and enforce policies, procedures, internal controls, and revenue enforcement programs
• Supervise analysts and specialists, ensuring high performance, training, workflow management, and alignment with City policies
• Lead revenue administration including billing, collections, audits, and customer service escalation management
• Direct long range revenue projections, operational studies, system enhancements, and process improvements across the division
• Build strong relationships with departments citywide, ensuring consistency, compliance, and excellent internal service

To see the full job description, click

Minimum Qualifications
Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities which would typically be acquired through:

• BA/BS in accounting, finance, business/public administration or closely related field from an accredited college or university,

and

• Five years supervisory/managerial experience, preferably municipal finance/collections.

Knowledge, Skills, and Abilities

• Principles and practices of supervision.
• Ability to plan, organize, direct work, and deal effectively with subordinates and other professional staff.
• Cash handling and collection procedures.
• Demonstrated analytical and strategic and critical thinking skills.
• Thorough knowledge of the principles, methods and best practices of governmental budgeting, accounting, auditing, and municipal finance.
• Knowledge of the principles and practices of centralized, computer-based accounting and budget systems.
• Knowledge of financial laws and regulations, and familiarity with Federal, State, City Municipal Code (e.g. paramedic medical billing; motor vehicles code related to administration of a parking citation program; collection of transient occupancy tax, utility users tax, and administrative citations), ordinances, and resolutions.
• Ability to organize work across organizational lines using a team or matrix approach.
• Ability to analyze complex financial and technical data and to communicate complex financial issues and concepts to those not possessing a financial background.
• Ability to prepare and present clear and comprehensive written and oral reports, including recommendations for action.
• Ability to establish and maintain effective working relationships within ASD and across City departments as well as with outside agencies and the general public.
• Computer applications and data processing principles related to payment processing and collection activity;
• Customer service practices;
• Principles and methods of responding to customer inquiries and complaints related to payment issues and discrepancies;
• Office procedures, work flow and work simplification procedures;
• Accounting principles and budget techniques.
• Ability to make sound decisions in a manner consistent with the essential job functions.

Supplemental Information

Work in an office environment; sustained posture in a seated position for prolonged periods of time.

See our Benefits at a Glance Bookletfor more details.
Learn more about our Compensation Plan
01

Do you possess a bachelor's degree from an accredited college or university in accounting, finance, business administration, public administration, or a closely related field?

• Yes
• No

02

How many years of supervisory or managerial experience do you have?

• Less than 5 years
• 5 years or more

03

What is your experience working with a diverse community of customers? How have you tailored your approach to meet the needs of different groups?
04

Do you have any experience with business tax or tax administration programs? If so, please briefly explain your experience, or list N/A if not applicable.
05

What treasury management systems or financial platforms have you implemented or worked with? How have you leveraged technology to improve efficiency, accuracy, or reporting?
Required Question