Responsible for establishing, governing, and executing a comprehensive training and competency framework that enables both new site launches and steady-state operations to achieve and sustain operational excellence. This role may be site-based or traveling/launch-focused, depending on business need, and ensures consistent application of DP World's training standards across locations.
The position owns the end-to-end development, standardization, and delivery of training-covering process documentation, instructional design, systems readiness, and trainer capability-to ensure operational processes are effectively taught, embedded, and transitioned to local teams once required competence is demonstrated.
Through robust standards, role-based curricula, and a scalable Train-the-Trainer (TTT) model, the Training & Standards Manager ensures audit-ready compliance, high adoption of systems and processes, and long-term site sustainability. The role links training effectiveness to operational KPIs to ensure each site is equipped to operate independently beyond launch or stabilization.
Key Responsibilities
1) Training Standards & Governance
- Own and govern the Training & Launch Standards framework, including role-based competencies, certification requirements, documentation standards, and evaluation cadence aligned to DP World's launch blueprint and operational model.
- Establish and maintain a Train-the-Trainer (TWI/TTT) methodology grounded in adult learning principles (andragogy) to scale internal capability and ensure consistency across sites.
- Apply ADDIE and ISO principles to curriculum and material development (SOPs, SWIs, job aids, visual standards, simulations, microlearning).
- Identify operational training needs through job task analysis, performance data, audits, and regular consultation with Operations, Quality, Safety, and HR.
- Partners with site leadership and functional leads to ensure training aligns with operational requirements and business objectives.
2) Process Documentation & Enablement
- Lead development and maintenance of SOPs, work instructions, and job aids for launch and steady-state operations, ensuring clarity, version control, visual management, and exception handling.
- Build and maintain role-based training matrices for direct and indirect labor, ensuring audit-ready documentation of competency and certification.
3) Training Delivery & Trainer Excellence
- Deliver training directly (classroom, on-the-job, and systems-based) and/or oversee delivery through certified site trainers.
- Recruit, certify, coach, and evaluate trainers; conduct TTT bootcamps and facilitation practicums.
- Monitor trainee progress and training effectiveness through assessments, observations, manager feedback, and performance outcomes.
- Evaluate training impact by linking learning outcomes to operational metrics (safety, quality, productivity, SLA adherence).
4) Systems & WMS Readiness
- Coordinate and deliver systems/WMS training (receiving, putaway, picking, sequencing, inventory control, reporting, etc.).
- Embed UAT scenarios, simulations, and role-based quick reference guides to drive adoption and data integrity.
- Partner with Operations Launch Managers/Specialists and IT to align system configuration, test cases, and training environments.
5) Launch Support & Transition (as applicable)
- Support site launches through structured training deployment, ramp-up support, and post-launch stabilization.
- Ensure effective transition of training ownership to site leadership once competency and certification requirements are met.
CompensationDP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
