Location: USA - Chandler, E. Palomino Dr.

Division: Solutions
Job Posting Title: Manager, Training
Time Type: Full Time

Summary

The Manager, Training & Quality is responsible for designing, implementing, and continuously improving training programs and quality management systems across the logistics organization. This role ensures employees are equipped with the knowledge, skills, and tools required to deliver operational excellence, maintain compliance with company standards, and achieve superior customer service. The position partners with Operations and business leaders to drive performance improvement initiatives, monitor quality metrics, and foster a culture of continuous learning and operational excellence.

Duties and Responsibilities

• Develop and execute the organization's training and quality strategy aligned with business objectives.
• Design, implement, and evaluate onboarding, operational, and refresher training programs for

warehouse, transportation, customer service, and support teams.

• Develop and maintain standard operating procedures (SOPs), training manuals, work instructions, and quality documentation.
• Establish quality standards, audit processes, and performance scorecards to ensure operational compliance.
• Conduct regular quality audits, process observations, and root cause analyses to identify improvement opportunities.
• Analyze quality and training effectiveness metrics and provide actionable recommendations to Operations leadership.
• Identify operational training needs through performance data, audits, process reviews, and business requirements.
• Deliver coaching and performance improvement initiatives for operational teams and supervisors.
• Ensure compliance with company policies, customer requirements, regulatory standards, and safety guidelines.
• Drive continuous improvement initiatives using Lean, Six Sigma, Kaizen, or similar quality improvement methodologies.
• Monitor customer feedback, service levels, operational KPIs, and quality trends to improve overall performance.
• Manage training records, certifications, compliance tracking, and learning documentation.
• Lead, mentor, and develop the Training & Quality team while promoting a high-performance culture.
• Prepare and present periodic reports on training effectiveness, quality performance, compliance, and improvement initiatives to senior management.
• Collaborate with Operations and other business functions to support new customer implementations, process changes, and operational improvement initiatives.

Educational Background / Work Experience

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Industrial Engineering, or a related discipline.
• Master's degree or professional certifications in Quality Management, Lean Six Sigma, Training & Development, or Supply Chain are preferred.
• 7-10 years of progressive experience in Training, Quality Assurance, Operations Excellence, or Learning & Development within the logistics, supply chain, transportation, warehousing, or distribution industry.
• Minimum of 3-5 years of leadership experience managing teams and operational projects.
• Experience in designing competency-based learning programs and implementing quality management systems.
• Proven track record of driving operational improvements and employee capability development.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent coaching, mentoring, and facilitation abilities.
• Strong analytical and problem-solving capabilities.
• Effective stakeholder management and influencing skills.
• Excellent verbal and written communication skills.
• High attention to detail and commitment to quality.
• Project management and organizational skills.
• Ability to manage multiple priorities in a fast-paced logistics environment.
• Continuous improvement mindset with strong business partnering capabilities.
• Customer-focused with a commitment to operational excellence.

Mathematical Skills

• Ability to analyze operational data, KPIs, quality metrics, and productivity reports.
• Proficient in calculating performance indicators such as accuracy rates, productivity, defect rates, service levels, utilization, and training effectiveness.
• Ability to interpret statistical reports and identify trends for decision-making.
• Comfortable working with numerical analysis, forecasting, and reporting.

Other Skills

• Strong presentation and facilitation skills.
• Conflict resolution and coaching capabilities.
• Change management skills.
• Time management and prioritization abilities.
• Decision-making based on data and business insights.
• Ability to work independently while collaborating across multiple departments.

Function / Market & Industry Knowledge / Business Acumen / Processes

• Strong understanding of logistics, transportation, warehousing, distribution, fulfillment, and supply chain operations.
• Knowledge of quality assurance frameworks, audit methodologies, and continuous improvement tools.
• Familiarity with Lean, Six Sigma, Kaizen, PDCA, and Root Cause Analysis methodologies.
• Understanding of customer service excellence and service quality standards.
• Knowledge of Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and logistics operational workflows.
• Experience with process mapping, SOP development, and performance management frameworks.
• Understanding of compliance, occupational health and safety, and industry best practices.
• Strong commercial awareness with the ability to align training and quality initiatives to operational and business objectives.

Language Skills

• Excellent written and verbal communication skills in English.
• Ability to prepare professional reports, policies, training materials, and presentations.
• Strong facilitation, presentation, and interpersonal communication skills.
• Additional regional or local language proficiency is an advantage.

Computer Literacy

• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Experience using Learning Management Systems (LMS).
• Working knowledge of Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).
• Experience with ERP platforms such as SAP, Oracle, or Microsoft Dynamics is advantageous.
• Familiarity with business intelligence and reporting tools such as Power BI, Tableau, or similar analytics platforms.
• Comfortable using virtual collaboration and online training platforms such as Microsoft Teams and Zoom.

For this position, the expected base pay range is $82,560 - $103,200 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Manager, Training

Chandler