Job Description- The Manager, Title Center is responsible for the oversight, supervision, and development of a high-performance team within the Title Center. The Title Center Manager ensures Service Level Agreements (SLAs) are met and processing timelines and compliance coincide with applicable state and federal laws. They may directly supervise first line supervisors as well as hourly employees.
Responsibilities- Manages Title Center services and handles all critical items or delegates to the supervisor(s) as appropriate.
- Assists in the timely and efficient flow of all necessary documents in accordance with applicable codes.
- Manages staff and monitors their work to ensure accuracy and completion of tasks.
- Hires and manages the performance of title center employees.
- Monitors productivity and efficiency through the dashboard, automation, and title tracker platforms.
- Schedules time off and monitors attendance. Approves timecards.
- Responsible for running and reviewing several reports related to title center metrics.
- Resolves employee conflicts.
- Enforces company policies and procedures and sets an example and expectations for the team.
- Conforms audit requirements and implements changes/procedures as directed by audit results.
- Assists Salvage Providers, Title Processors, and IAA branches with any DMV questions or processes.
- Organizes and leads groups doing large title projects such as unobtainable title bulk projects and old inventory at DMV.
- Processes all salvage and non-repairable reversals or any other escalated file through coordination with DMV
- Monitors and updates Vehicle Industry News memos from DMV.
- Oversees the training of new Title Specialists and DMV Processors.
- Monitors DMV inventory supplies and communicates with DMV Vendor/ DMV to gain additional secured forms
- Develops working relationships with Salvage Providers and various DMV units.
- Conducts regular meetings with all department personnel to communicate policies and procedures and review issues or opportunities.
- Develops progression plans and works to support employee growth and development goals.
- Works closely with Senior Manager on reporting and communicating status, needs, and resources.
- Other duties as assigned per business needs.
Qualifications- 2+ years of relative experience above the required years
- Excellent organizational skills and attention to detail.
- Strong administrative skills and basic project management experience.
- Excellent written and communication skills.
- Strong customer service, organizational, and interpersonal communication skills
- Typical Field Office Environment
About UsIAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
