AbbVie

Manager, Technology Operations

AbbVie • $100K — $130K *
Florham Park, NJ 07932In-Person
Pharmaceuticals & Biotech
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, technical, scientific, or analytic discipline required.
  • 2-4 years of experience with key medical tools (e.g., Veeva CRM, Qlik) or comparable experience required.
  • 8-10 years in project management, technology support, or implementation roles.
  • 6 years as a business systems leader or in a technology consulting function.
  • Strong business acumen with a strategic viewpoint and innovative planning capabilities.

Responsibilities

  • Partner with business leaders to define reporting and KPI requirements.
  • Translate business needs into concrete requirements for development partners.
  • Manage development teams and vendors for reporting tool delivery.
  • Own the KPI library, ensuring governance of definitions and data sources.
  • Support internal customers with reporting and analytics requests.
  • Monitor project milestones and ensure commitments are met.
  • Identify improvements for dashboards and reporting capabilities.

Benefits

  • Comprehensive medical/dental/vision insurance.
  • Paid time off including vacation, holidays, and sick leave.
  • Participation in long-term incentive programs.
  • 401(k) plan for eligible employees.
Full Job Description
Job Description

Reporting to Director, Global Medical Operations & Capabilities, the Manager, Technology Operations will partner with cross-functional teams to drive complex projects that support GSO's strategic objectives. This role will aid in facilitating and leading the collaboration efforts needed for the successful deployment, maintenance, and enhancements of reporting solutions. This role will be a data champion which includes providing the correct data and business rules across several MHI partners. They will promote effective communication between the groups and ensure collaboration between business and technical partners.

Responsibilities
  • Partner with MHI business leaders and functional teams to define dashboard, reporting, and KPI requirements across multiple areas.
  • Translate business needs into clear requirements for development partners and vendors and help shape practical technology and data solutions.
  • Manage the development team and external vendors to deliver reporting tools, dashboard enhancements, and related light development work.
  • Own the KPI library, including governance of definitions, business rules, and data sources to ensure consistency and usability across the organization.
  • Support reporting and analytics requests from internal customers, providing responsive issue resolution and guidance on data interpretation and tool usage.
  • Monitor project milestones, dependencies, follow-ups, and deliverables to ensure commitments are met, and expectations are managed.
  • Identify opportunities to improve dashboards, reporting capabilities, and tools through innovative ideas and process enhancements.
  • Maintain alignment with current MHI systems, business processes, data and applicable AbbVie policies and compliance requirements, including data privacy and related regulations.
  • Collaborate cross-functionally with teams such as Medical Affairs, IT, Legal, and OEC to support compliant, integrated reporting and omnichannel initiatives.
  • Track utilization, adoption, and value metrics to measure performance and business impact of dashboards, reports, and related digital solutions.
  • Maintain a global perspective while designing solutions that are easy to access, intuitive to use, and supportive of a strong employee and customer experience.


Qualifications
  • Bachelor's degree in business, technical, scientific, or analytic discipline required.
  • Advanced degree or extensive experience in operations and/or performance (commercial/customer/medical) excellence is highly desirable.
  • 2-4 years of experience with key medical tools (i.e., Veeva CRM, Qlik and/or Foundry) or comparable experience required.
  • Minimum of 8-10 years of experience in project management or business transformation role, business technology support or technology implementation role.
  • 6 years of experience as a business systems leader, or a technology consulting function.
  • Experience in leading in a multi-task environment as well as in a virtual and matrix organization.
  • Strong business acumen: ability to think strategically and translate a strategy to an innovative and implementable plan with global and cross-functional and departmental impact.
  • Operations experience in a Medical Affairs or Commercial organization preferred.
  • Excellent leadership, self-management, and organizational skills; able to manage workload, set personal and team priorities and adjust as needed; financial acumen competence.
  • Demonstrated ability to set and execute on strategies with global and cross-functional and departmental impact.
  • Strong business acumen: ability to think strategically and translate a strategy to an innovative and implementable plan.
  • Global experience preferred.


Key AbbVie Competencies:
  • Builds strong relationships with peers and cross functional partners outside of team to enable higher performance.
  • Learns fast, grasps the "essence" and flexibility to address changing needs of the business.
  • Raises the bar and is never satisfied with the status quo.
  • Creates a learning environment, open to suggestions and experimentation for improvement.
  • Embraces the ideas of others, nurtures and manages innovation.


Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

About AbbVie

AbbVie develops pharmaceuticals and medical devices. They provide products and services to therapeutic areas including immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology.

AbbVie Careers

Joining AbbVie means becoming part of a global team dedicated to making a remarkable impact on patients' lives. At AbbVie, our employees are united in the pursuit of groundbreaking innovation and are committed to transforming the future of healthcare with leading-edge science.

Work You’ll Do

At AbbVie, you’ll collaborate with some of the brightest minds in the industry to solve challenging problems that have a high impact on society. Our culture fosters growth and embraces leadership and diversity training, ensuring that every team member can thrive.

Explore Job Opportunities

AbbVie offers a wide range of job opportunities and career paths, providing a platform where professionals can propel their careers forward. From research and development to marketing and sales, the potential to make a significant impact is limitless.

Internship Programs

Kickstart your career with an AbbVie internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at AbbVie are considered integral members of the team and are given tasks that are both challenging and rewarding.

Professional Growth and Development

We believe in nurturing our team's professional growth through comprehensive training programs, leadership development opportunities, and continuous learning. Our commitment to your career growth is reflected in our robust offerings that enhance your skills and knowledge.

Benefits and Culture

AbbVie is dedicated to supporting our employees' well-being both inside and outside of work. Our benefits package includes health, financial, and social benefits that are designed to support the diverse needs of our employees. Our inclusive culture encourages collaboration and innovation, fostering a workplace where all can excel.

Hiring Process

Our hiring process is designed to ensure a match that will be beneficial both for the company and for your career aspirations. From resume submission to interview, each step is an opportunity to showcase your skills and fit with the AbbVie team.

Networking and Career Advancement

At AbbVie, networking doesn’t just enhance your career; it propels it. We encourage our employees to engage internally and externally to build relationships that foster personal and professional growth.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference.

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Explore AbbVie Jobs

Whether you’re seeking to advance your career in a dynamic and empowering environment, or looking for a place where you can innovate, lead, and contribute to something bigger, AbbVie is the place for you. Join us in our mission to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
Learn more about AbbVie
Size
50,000 employees
Market Cap
$288.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$4.6 billion
Founded
2013
5 Year Trend
+17%
Revenue
$45.8 billion
NASDAQ
ABBV
* Ladders Estimates

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