Title: Manager, Technology - Business Analysis

Employee Working Location: Partially Virtual / Hybrid (Canada)

Employment Status: Temporary Full-time (3 Months)

The Manager, Technology - Business Analysis leads the Business Analysis practice while actively contributing as a senior practitioner, ensuring both service excellence and strong delivery outcomes. This role is accountable for the effective day-to-day operation of the BA function, including resource allocation, team development, and resolving escalations, while fostering a collaborative, high-performing team environment. At the same time, the Manager acts as a Senior Business Analyst, analyzing business needs and translating them into actionable solutions, bridging the gap between stakeholders and technology to drive strategic outcomes.
With a deep understanding of business processes, systems, and technical capabilities, the Manager collaborates closely with stakeholders and technical teams to define and implement effective solutions across projects of varying complexity. They guide and execute business and systems analysis activities, integrating business processes, rules, and data with technology to meet organizational requirements, while continuously strengthening governance, standards, and practices within the BA discipline.

In this role, you will:

• Set team performance and development objectives, establish workplans, monitor performance, resolve conflict, and provide coaching and feedback.
• Encourage their teams to take appropriate accountability for their work; provide the information, training and resources
  necessary to enable teams to make expedient and practical decisions.
• Analyze and evaluate team performance to continuously improve, solve day-to-day operational problems, and manage internal and external stakeholder expectations
• Encourage their teams to take appropriate accountability for their work; provide the information, training and resources necessary to enable teams to make expedient and practical decisions
• Act as a trusted advisor, providing data-driven insights and recommendations to influence decision-making and align business goals with technology solutions.
• Work closely with business and technology teams, acting as the primary liaison between stakeholders, developers, and leadership
• Lead the elicitation, documentation, and analysis of complex business and stakeholder requirements, transforming them into actionable system specifications.
• Research, evaluate, and recommend solutions, ensuring alignment with business objectives, technical feasibility, and industry best practices.
• Drive engagement and buy-in by clearly articulating business needs and the value of proposed solutions.
• Research, evaluate, and recommend solutions, ensuring alignment with business objectives, technical feasibility, and industry best practices.

What we are looking for:

• Qualifications include a minimum of 4-7 years experience and a 3-year college diploma or university degree in computer science, engineering, information technology, or a related field and/or an equivalent combination of education and experience
• IIBA CBAP or PMI PBA certification or equivalent certification is required.
• Supervisory or management experience with leadership and team management skills and the ability to manage performance, resolve conflicts and engage employees.
• Proficiency in technology software, tools, and platforms, such as networking technologies, operating systems, databases, and cloud technologies.
• Strong knowledge of the appropriate frameworks and best practices relevant to their area, i.e., business systems analysis, software quality assurance, IT service management, as applicable
• Strong understanding of technology infrastructure, networks, servers, storage, telecommunications, and security principles.
• Ability to identify complex problems, analyze interrelated factors, assess and mitigate risks, and develop solutions using specialized skills.
• Communication and influencing skills to synthesize diverse and sometimes conflicting perspectives and find mutually beneficial solutions, often in sensitive or complex situations.
• Ability to prioritize and manage multiple tasks and projects in a fast-paced environment

Working Conditions:

• Physical Effort: No unusual physical requirements.
• Sensory & Mental Effort: Requires significant attention to detail and concentration and ability to mentally process large amounts of information.
• The work pace is often unpredictable with significant time pressures
• Ability to adapt to frequent and often urgent changes in priorities, and make decisions under pressure, work at an unpredictable pace.
• Work Environment: Work will be conducted in an office-like setting.
• May require travel to safe locations; limited exposure to adverse conditions.
• Work requires the ability to work to deadlines.
• Work requires interactions with dissatisfied clients and the resolution of complex client issues.
• In a large scale emergency, where staff numbers are compromised or additional resources are required provide disaster relief and/or emergency field operational support.

Posted until 11:59PM EDT on June 26