Job Title: Manager Technical Infrastructure
Job Posting Number:Posting Type: Internal & External
Posting Period: Friday, July 3, 2026 at 8:30 AM to Thursday, July 9, 2026 at 4:30 PM
Department: Information Technology
Union: Non-Union
Position Status: Regular Full-Time
Job Code: NU0065
Grade/Class: 013
Number of Positions: 1
Rate of Pay: $121,335.12 - $147,484.23 annually
Hours of Work per Week: 35 hours
Shift Work Required: No
Duties and Responsibilities:Reporting to the Senior Manager/Deputy Chief Information Officer - Technology Strategy and Operations, this position will be responsible for:
- Managing technology infrastructure which includes the data centre, servers, storage, communication and networking; including infrastructure lifecycle management, capacity planning, and technology refresh initiatives;
- Providing leadership, coaching, workforce planning, succession planning, and professional development for Technical Support Ananlyst staff;
- Defining and measuring service delivery goals and objectives of IT infrastructure and services as well as Technical Support Analyst staff; including service level targets, operational performance measures, and continuous service improvement initiatives:
- In conjunction with IT Managers defining and measuring performance of IT services and develop and maintain corporate policies on new hardware, software and applications;
- Ensuring that all mission critical systems are operational during hours of use - these hours could be up to seven days a week, twenty-four hours a day for some systems;
- Ensuring that appropriate security is in place to maintain the integrity of corporate data, to stop the intrusion of outside forces that could corrupt and/or destroy corporate data, and to make sure that appropriate backup and recovery systems are in place;
- Managing infrastructure-related projects, procurement activities, vendor relationships, contracts, and associated operating and capital budgets;
- Performing Occupational Health & Safety duties as outlined in the Corporation's Health and Safety Program;
- Performing other related duties as required.
Qualifications: - Must have a Graduate Degree in Computer Science, Business Administration, Engineering, Sciences, Information Studies, or Math or Ontario Ministry of Education equivalency and a minimum of four (4) years of experience in a technology services position; OR
- Must have a University Degree in Computer Science, Business Administration, Engineering, Sciences, Information Studies, or Math or Ontario Ministry of Education equivalency and a minimum of six (6) years of experience in a technology services position; OR
- Must have a College Diploma in Computer Science, Business Administration, Engineering, Sciences, Information Studies, or Math or Ontario Ministry of Education equivalency and a minimum of ten (10) years of experience in a technology services position;
- Must have the ability to travel to off-site locations in a timely and expedient manner as required. If method of travel is by vehicle, a current valid and lawful Driver's Licence is required in accordance with the Highway Traffic Act and must provide a driver's abstract as a condition of employment;
- Must have experience writing business plans;
- Must have managerial/supervisory experience demonstrating team leadership;
- Must have extensive and demonstrable experience in the application of business and management principles to the use of computer technology;
- Must be able to manage multiple projects at one time;
- Must be able to manage and motivate a diverse staff of professionals;
- Must be able to deal calmly and professionally with irate customers;
- Must be able to interpret a complicated problem/solution and explain it in non-technical terms;
- Must have good written and oral communication skills;
- Should have knowledge of the Occupational Health and Safety Act, its regulations and knowledge of the hazards associated with the work;
- Will be required to complete and remain current as per the requirements of the Corporation's Management Certificate Program;
- Progression through the Art of Supervision Program Certificate or a supervisory program of a similar nature is considered an asset.
Physical Demands:- The physical demands analysis associated with this job indicates a medium level of work;
- Must complete a post-offer agility test in an effort to assist the successful candidate in completing the position tasks safely and to aid in minimizing injuries on the job.
How to Apply:- An online application is available at the City of Windsor career website at www.CityWindsorCareers.ca and the application must be completed and submitted by no later than the noted posting period. Internet access is available at your local library branch.
- If you require assistance to apply online, please contact [email protected] or call (519) 255-6515.
- The City of Windsor strives to protect all personal information submitted via the internet in response to job postings. We will not ask you to provide your social insurance number or banking or other financial information. Sometimes things happen that are beyond our control. We cannot guarantee that data in our system is immune from unauthorized access. Please have this in mind when you decide to respond to job postings.
Note:- Only those applicants selected for an interview will be acknowledged
- We offer a smoke-free and scent-safe office environment
- Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
