About the RoleWe are seeking a leader to scale a high-performing team of Technical Delivery Managers (TDMs). This is a role that sits at the heart of our Delivery organization, reporting directly to the Head of Delivery. You'll be responsible for ensuring the success of our technical delivery function, enabling TDMs to execute projects with rigor, quality, and consistency while also elevating operational strategy.
You'll balance day-to-day project oversight with people leadership, coaching, and long-term capability building. As a player-coach, you'll manage delivery workflows, mentor TDMs, and partner cross-functionally with research, engineering, product, and customer-facing teams. This is a highly impactful role for someone who thrives at the intersection of execution and strategy, building organizational muscle in a rapidly scaling environment.
What You'll Do- Enable delivery success: Provide oversight on complex customer projects, ensuring delivery is on-time, on-budget, and meets the highest standards of quality.
- Lead and manage the TDM team: Recruit, mentor, and develop a group of technical delivery managers, ensuring they are set up for success in delivering high-quality projects.
- Drive operational excellence: Establish best practices, playbooks, and scalable processes across project planning, risk management, and stakeholder communication.
- Partner with leadership: Collaborate closely with the Head of Delivery to translate strategic goals into operational execution and team priorities.
- Cross-functional collaboration: Work with research, engineering, product, and client-facing teams to align delivery activities with broader business goals.
- Champion continuous improvement: Identify opportunities to innovate and streamline delivery methodologies, tooling, and reporting.
- Customer alignment: Support TDMs in interfacing with clients, helping refine scope, manage expectations, and ensure customer success.
- Data-driven management: Use metrics and insights to monitor delivery health, team performance, and customer impact.
What You'll Bring- Experience: 5+ years in technical delivery, operations, or program management, with 3+ years managing people or teams.
- Technical acumen: Strong grounding in data systems, analytics, or AI/ML concepts; comfort with SQL, Python, and data workflows is a plus.
- Leadership: Proven track record of developing and scaling high-performing teams in a dynamic environment.
- Project delivery expertise: Ability to oversee complex, multi-stakeholder technical projects from start to finish.
- Communication skills: Strong written, verbal, and visual communication skills to translate technical and operational concepts to diverse audiences.
- Business acumen: Skilled at assessing trade-offs, managing budgets, and aligning resources to business priorities.
- Mindset: Bias to action, resilience in fast-paced environments, and willingness to roll up your sleeves when needed.
Bonus points for:- Experience working in data, AI/ML, or enterprise SaaS environments.
- Exposure to customer-facing delivery or field operations.
Pay Transparency Notice: Depending on your work location
in the United States, the target annual salary for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)).
The salary range for this position based off of tier 1 locations such as San Francisco Bay Area, New York, Seattle and is $160,000-$240,000 All offers include equity compensation in the form of employee stock options.
