Amazon

Manager, Systems Dev & GenAI, OTS - Data ANCHOR Team

Amazon • $166K — $225K *
Austin, TX 78745In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of management experience in software or systems development
  • 7+ years of hands-on systems engineering and administration in networking and operating systems
  • Bachelor's degree in Computer Science, Engineering, Mathematics, or related field
  • Proven experience leading development lifecycle processes and best practices
  • Familiarity with AWS platforms, services, and design patterns
  • Experience developing and managing AI products at scale

Responsibilities

  • Lead and mentor a team of software and systems development engineers
  • Own and define the technical roadmap for agentic AI solutions
  • Drive architecture and design for intelligent agent systems using AWS services
  • Deliver measurable outcomes to improve operational efficiency
  • Collaborate with cross-functional teams to align agent capabilities with user needs
  • Manage the complete development lifecycle from concept to production deployment
  • Establish engineering best practices and operational excellence for AI systems

Benefits

  • Comprehensive health insurance including medical, dental, and vision coverage
  • 401(k) matching benefits
  • Paid time off
  • Parental leave policies
  • Support for adoption and surrogacy reimbursement
  • Access to mental health support and flexible spending accounts
Full Job Description
Amazon's Ops Tech Solutions (OTS), Data Anchor organization is seeking an experienced Software & Systems Development Manager to lead our software and agentic development team(Decision Intelligence) within the OTS Data ANCHOR organization. This role will own the strategy, development, and delivery of AI-powered agent solutions that automate and optimize operational workflows across Amazon's global IT support and field operations ecosystem. You will turn POC ideas into production grade and solutions.

The Decision Intelligence team builds and deploys agentic AI solutions that integrate with enterprise platforms (ServiceNow, internal orchestration systems) to drive measurable operational efficiency gains at scale. Our agents currently deliver thousands of hours in annual labor savings, and operate across 74+ global sites. As our portfolio expands, we need a hands-on technical leader who can scale both the technology and the team who is a global team from France, Luxembourg to the US.

You will lead a team of engineers (Software Development Engineers, Systems Development Engineers, and Solutions Architects) responsible for the full lifecycle of AI agent development - from ideation and prototyping through production deployment and continuous improvement. You will partner closely with Product, Data Science, Data Engineering, and cross-functional engineering teams to define the roadmap, drive technical excellence, and deliver measurable business impact.

Key job responsibilities

- Lead and grow a team of SDEs, Systems Development Engineers, and Solutions Architects; provide mentorship, career development, and performance management

- Own the technical roadmap for the Agentic AI portfolio including solutions like, MCM Creation Agent, Severity Triaging Agent, ASML Agent, Printer Agent Recommendation Engine, and CSD AutoCut automation and more.

- Drive architecture and design of intelligent agent systems leveraging AWS services (Bedrock, Lambda, Step Functions), LLM orchestration, and enterprise integrations (ServiceNow, Agent Orchestrator)

- Deliver measurable outcomes - reduce operational labor, improve accuracy, and increase automation coverage across OTS's global IT support operations

- Partner cross-functionally with the DSE Tech Team, Product Management, Field IT leadership, and Service Desk stakeholders to align agent capabilities with customer needs

- Manage the full development lifecycle from proof-of-concept through production deployment, including pilot design, success metrics, safety reviews, and scaled rollout

- Raise the technical bar by establishing engineering best practices, code review standards, CI/CD pipelines, and operational excellence mechanisms for AI/ML systems

- Communicate effectively with senior leadership on strategy, progress, risks, and business impact through mechanisms like MBRs, sprint reviews, and roadmap presentations

About the team

The OTS Data ANCHOR team is the data, analytics, and intelligent automation engine for Amazon's Ops Tech Solutions organization - supporting global IT field operations, service desk, and infrastructure teams. ANCHOR operates across three pillars: Reporting & Analytics, Data Enablement, and Data Modeling & Intelligence.

The Decision Intelligence team sits within the Data Modeling & Intelligence pillar and has experienced rapid growth since March 2026. In just three months, the team has scaled from early-stage pilots to production-deployed agents processing thousands of tickets globally, integration with enterprise orchestration platforms, and a portfolio of 5+ active AI agent initiatives. Our solutions directly impact the productivity of thousands of Amazon technicians and engineers worldwide.

We are a builder culture that moves fast, experiments boldly, and measures everything. If you're passionate about applied AI, operational excellence, and growing high-performing engineering teams - this is an opportunity to shape the future of intelligent automation at Amazon scale.

BASIC QUALIFICATIONS

- 5+ years of managing system or software development teams experience

- 7+ years of relevant hands-on systems engineering and administrative work in networking, storage systems, operating systems experience

- Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field

- Experience leading development life cycle processes and best practices, especially in the areas of deployment automation and monitoring

- Experience with AWS platforms, services, and design patterns

- Experience developing, deploying and managing AI products at scale

PREFERRED QUALIFICATIONS

- Experience with Agile engineering practices (Kanban, continuous delivery, etc.)

- Experience in creating process improvements with automation and analysis

- Master's degree or above in engineering, management, or technology, or Master's degree in business administration, finance, economics, computer science, data science, engineering, or other related field

- Experience managing geographically distributed teams or working with global operations stakeholders

- Familiarity with AWS AI/ML services (Bedrock, SageMaker, Lambda, Step Functions)

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 166,300.00 - 225,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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