The Cato CX team is seeking a highly technical, strategically minded AVP Customer Success to run Cato's AI Security Customer Success function, globally. The function is the result of an acquisition. This leader will initially be responsible for the definition and operationalization of the post-sales functions related to Cato's AI Security product line - deeply understanding the product, defining required processes, and shaping how we deliver value to customers through AI Security capabilities.
This position requires a blend of solid technology background (ideally in Cybersecurity, Networking, or AI/ML-driven platforms), people management, business acumen and experience in Customer Success (in customer facing roles).
We're looking for exceptional candidates that express the following traits:
- Curiosity - you have a desire to truly understand our customers' business needs
- Creativity - you can find a sustainable path to yes.
- Empathy - you connect at a human level with our customers and you genuinely care
Key Responsibilities- Develop and run a world-class Customer Success Global organization in support of the retention and growth of Cato's AI Security strategic customers.
- Develop an end-to-end understanding of the AI Security offering, its technical capabilities, and customer use cases.
- Lead the design of AI Security-related delivery processes.
- Attract, hire and manage top technical talent globally in support of Cato's AI Security customer base.
- Coordinate from strategy through execution in close collaboration with Product, R&D, PS, and Support.
Qualifications- 8+ years in a Customer Success leadership role
- 4+ years in a prior customer-facing technical role such as Solutions Architect, Consulting Engineer, or Technical PM.
- Strong background in Cybersecurity, Networking, Cloud/SASE, or AI platforms
- Proven ability to design scalable processes and best practices.
- Proven track record hiring technical talent and manage them globally in an highly distributed, cross-cultural background.
- Strong cross-functional leadership and communication.
- Ability to influence at the executive level, both internally and externally
- Experience in post-M&A integration a plus
- Ability to travel 30% of the time
Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.
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