Job Requisition ID: 56203
Opening Date: 06/22/2026
Closing Date: 07/06/2026
Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: None
Salary: Anticipated Salary: $9,250 - $11,223 per month ($111,000 - $134,676 per year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Supervisory Exclusion from RC063 Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a
DETAILED Resume/Curriculum Vitae (CV) to the
MY DOCUMENTS section of your application if you decide to provide one.
When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Position Overview Subject to management approval, manages the IES User Acceptance Testing Team; organizes, plans and executes management approach to test IES defect fixes, enhancement requests, Datacap and other identified technical resolutions to IES issues. Ensures scripts developed fully encompass technical and policy functionality as well as program integrity for testing purposes. Utilizes JIRA and other software to monitor development and provide input during development. Sets schedule and priority for testing; Interacts with developers, DoIT, Training and other bureaus to ensure understanding; Analyzes data and prepares reports regarding productivity, workflow and other factors. Serves as a full line supervisor; ensures agency goals, policies and procedures are maintained.
Essential Functions - Serves as manager of the IES User Acceptance Testing Team (UAT).
- Serves as a full line supervisor.
- Monitors and manages the development of test scripts for all aspects of IES and Datacap functionality.
- Prepares reports and provides updates to management regarding testing to be conducted, tests completed and outcomes.
- Reviews policy and rule changes impacting service delivery via IES to ensure accurate script creation.
- Collaborates with contractor, Department of Innovation and Technology (DoIT), Training, Process Improvement and other Bureau's to identify and correct IES issues, provide recommendations and ensure comprehensive approach to address issues for the field.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications - Requires knowledge, skill and mental development equivalent to completion of four (4) years of college.
- Requires prior experience equivalent to three (3) years of progressively responsible administrative experience managing a user acceptance testing system for a service delivery organization.
Preferred Qualifications - Three (3) years of administrative experience in the service delivery of eligibility systems.
- Three (3) years of administrative experience writing and interpreting system requirements from a business and technical perspective for a public or private organization.
- Three (3) years of administrative experience planning, developing and executing business test scenarios and effectively communicating the results of business test cases.
- Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.
Conditions of Employment - Requires ability to travel in the performance of duties, with overnight stays as appropriate.
- Requires the ability to work overtime and/or outside of regular business hours.
- This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Headquarter Location: 5020 Industrial Ave, Springfield, Illinois, 62703
Family & Community Services
Integrated Eligibility System
User Acceptance Testing (UAT)
Springfield
Work County: Sangamon
Agency Contact: Posting Group: Leadership & Management; Social Services
As a State of Illinois employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
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If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
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State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
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