Job Description

Where You'll Work

This is a hybrid role based in Denver, CO with the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

The Manager, Site Reliability Engineering plays a critical role in ensuring Litera's platforms remain reliable, scalable, secure, and high performing for our customers. This role helps reduce operational risk, improve service availability, and strengthen the systems that support Litera's continued growth. By leading a team of SREs and partnering closely across Engineering, Product, Security, and IT, this leader will drive meaningful improvements in platform resilience, incident response, automation, and operational excellence. The impact of this role is directly tied to customer trust, system stability, and Litera's ability to deliver dependable SaaS solutions at scale.

What You'll Deliver

• Lead and develop a high-performing SRE team, creating a culture of ownership, collaboration, accountability, and continuous improvement.
• Improve the reliability, availability, and performance of Litera's cloud and on-premises platforms through strong operational leadership and technical oversight.

• Drive effective incident response practices, including major incident leadership, escalation management, root cause analysis, and post-incident improvement.

• Establish and advance reliability metrics, including SLOs, SLIs, platform health indicators, dashboards, and reporting that improve visibility and decision-making.

• Reduce operational toil by identifying and implementing automation opportunities across runbooks, monitoring, diagnostics, infrastructure, and support processes.

• Partner with Engineering teams to improve application reliability, observability, scalability, and operational readiness across customer-facing systems.

• Support platform growth through capacity planning, performance optimization, disaster recovery readiness, and cloud/infrastructure cost optimization.

• Collaborate cross-functionally with Product, Engineering, Security, and IT to address operational risks, strengthen service delivery, and align reliability initiatives to business priorities.

We're committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we're here to support you.

What You'll Bring

Must-Haves:

• 6+ years of experience operating and troubleshooting distributed SaaS applications across hybrid environments, including on-premises infrastructure and Azure (preferred) or AWS cloud platforms.
• 2+ years of SRE management experience leading teams that support multi-product platforms, including experience with resource planning, workload prioritization, team development, and scaling teams.
• Strong leadership experience managing major incidents, serving as an escalation point, leading blameless RCAs, and driving continuous post-incident improvements.

• Deep experience with observability, monitoring, alerting, APM tools, and reliability metrics, including SLOs, SLIs, and platform health reporting.

• Strong technical background in infrastructure automation, configuration management, CI/CD practices, and tools such as Terraform, Ansible, or similar technologies.

• Excellent communication, prioritization, and cross-functional collaboration skills, with the ability to align stakeholders and guide teams through complex operational challenges.

Nice to Haves:

• Previous experience in a Site Reliability Engineering function within a SaaS organization.

• Familiarity with ITIL, Problem Management, Change Management, Operational Excellence, or modern platform engineering practices.

• Experience supporting highly available customer-facing platforms in a regulated, security-focused, or compliance-driven environment.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent practical experience; or AWS/Azure professional-level cloud certifications.

We know great candidates don't always check every box. If you're excited about this role, we encourage you to apply.

What You'll Experience

• A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.

• Global Reach. Partner with teams around the world to solve complex challenges that matter.

• Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.

• AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Pay Transparency for Colorado Applicants:

The annual salary range for this position is $120,000 to $160,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements). This role is eligible for company bonus.

#LI-Hybrid