Bachelor's degree in Management or industry related field preferred
Five plus years of industry-related experience
Previous management experience preferred
Experience with ERP systems, specifically Microsoft Dynamics AX, preferred
Proficiency in Microsoft Office applications
Willingness to travel up to 50%
Responsibilities
Maintain a safe and healthy environment by following safety standards and regulations
Champion the company's Core Values in daily operations
Develop and report on project opportunities to executive leadership
Create and implement key account plans through collaboration across departments
Build relationships with field management and executives to support operations
Manage billable operations and scheduling
Address customer concerns related to quality and resolve issues internally
Benefits
Career advancement through technician growth and development programs
Opportunities for training aligned with Technician Career Path
Involvement in strategic project development
Collaborative work environment with exposure to various departments
Enhanced skills through continuous evaluation and feedback processes
Full Job Description
Essential Job Functions
Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
Adheres to and is a champion of TEAM's Core Values
Continually develops, tracks and reports back on upcoming project opportunities to executive leadership; owns all project development and brings in the proper resources as needed to win the work
Develops key account plans for specific customers or customer networks (i.e. key accounts business plans) and drives implementation through cross-departmental collaboration, establishing critical customer relationships at the corporate level rather than at the field level
Builds strong relationships with field management and executive leadership to achieve the following:
Provide maintenance and accountability
Support operational direction related to utilization
Appropriately share lessons learnings
Develop specific pricing responses to varying work (turnarounds and projects, T&M, embedded personnel, etc.) and different seasonal impacts
Supports and manages billable operations, including scheduling
Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions
Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non-Conformance Reports as required
Ensures all vendors have been properly vetted and classified as approved suppliers
Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)
Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work
Coordinates material and equipment purchases/orders to meet customer requirements
Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.
Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans
Monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required
Evaluates crew mix to achieve maximum profitability
Monitors technician utilization in an effort to control non-billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basis
Manages District fleet and fuel expenditures
Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered
Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)
Manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner
Manages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process
Job Qualifications
High school diploma or equivalent required
Bachelor's degree in Management or industry related field preferred
Five (5) plus years of industry related experience
Previous management experience preferred
Previous experience working in an ERP (Microsoft Dynamics AX) preferred
