UPMC Community Care Behavioral Health is hiring a full-time Manager, Special Projects to join our team in Exton, PA! This hybrid role will work in the office 3 days per week - Monday, Wednesday and Thursday. Some local travel may be needed at times for community events.
The Manager of Special Projects serves as a key liaison for the Primary Contractor, overseeing critical initiatives, managing project deliverables, and ensuring seamless execution across multiple workstreams. This highly visible, "glue" role supports a range of strategic efforts while also stepping in to provide essential administrative coordination. By maintaining strong relationships, driving progress across priorities, and ensuring consistent follow-through, this position plays a vital role in sustaining contract performance and reinforcing the partnership's overall success.
Responsibilities: - Work closely and collaboratively with internal multidisciplinary team.
- Ensure all applicable NCQA, URAC, DHS and other regulatory standards are met.
- Lead efforts to complete Quality Improvement Activity summaries of these activities.
- Communicate information about identified projects to other members of the organization through meetings, training, and educational forums.
- Assist with training responsibilities for providers, Members, and staff on identified issues.
- Coordinate collection and completion of all necessary material.
- Provide services to Professional Advisor, Quality and Care Management departments as indicated for all HealthChoices and commercial contracts.
- Inform senior management of items that are completed and pending.
- Responsible for closely monitoring the organization's progress toward the goals and identifying areas where progress and lack of progress is occurring.
Qualifications: - Bachelor's degree or RN license.
- 4 years of operations and/or clinical experience required.
- Prior healthcare experience strongly preferred.
- Project management experience is a bonus.
- Ability to maintain effective professional liaison with all levels of executive and management staff.
- Excellent clinical, written, and oral communication skills
- Independent problem solving based on sophisticated knowledge of relevant monitoring standards and clinically pertinent issues related to the planning, implementation, and evaluation of the identified projects.
- Ability to propose and implement creative solutions to identified trends or problem areas with recommendations for improvement.
- Responsiveness to deadlines and has work completed on or before deadline 95% of the time.
- Demonstrated knowledge of identified projects.
