ServiceNow

Manager, Software Engineering Management - ITAM

ServiceNow • $166K — $291K *
Santa Clara, CA 95051In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years of experience in software engineering or related fields, with academic credentials ranging from Bachelor's to PhD.
  • 5+ years of experience leading technical teams.
  • Strong grasp of modern software engineering practices for large-scale systems.
  • Advanced proficiency in programming languages like Java, C++, or JavaScript.
  • Experience with automation frameworks and open-source tools.
  • Capable of designing and implementing testing and automation strategies.
  • Strong analytical, problem-solving, and communication skills for team mentorship.

Responsibilities

  • Oversee and manage product development activities and engineering deliverables.
  • Build and mentor a high-performing engineering team while fostering individual growth.
  • Collaborate with cross-functional teams to deliver high-quality engineering solutions.
  • Lead monthly release cycles, providing technical feedback to improve delivery and maintain code quality.
  • Drive innovations by integrating AI technologies into engineering workflows and improving testing strategies.
  • Provide clear direction to the team amidst changing priorities and ambiguous challenges.
  • Manage departmental staffing, resources, and align best engineering practices across teams.

Benefits

  • Comprehensive health plans, including flexible spending accounts.
  • 401(k) Plan with company matching contributions.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations for charitable contributions.
  • Flexible time away policy and family leave programs.
Full Job Description
Job Description

About the Team:

As the Manager of Software Engineering, you will lead the Software Asset Management (SAM) team within IT Asset Management (ITAM) supporting a product that helps enterprise organizations manage software licenses, optimize costs, and stay compliant at scale. This hands-on leadership role will set technical direction, driving execution of key initiatives such as license compliance and optimization, telemetry improvements, and innovative features like machine learning for contract analysis and AI-driven customer experiences. You will oversee engineering operations, ensure product quality and scalability, and foster collaboration across global teams, including close partnership with the IDC team to deliver 24x7 customer support.

About the Role:

As a Manager, Software Engineering Management, you will set technical direction and serve as a thought partner to your engineers and product counterparts, staying close enough to the work to make sound technical judgments and unblock your team when it matters. You will lead a team as a people manager, investing in their growth deliberately, raising the performance bar with intention rather than simply maintaining it, and consistently creating space for innovation alongside a fast-moving technical growth.

What you get to do in this role:
  • Manage product development activities and oversee end-to-end engineering deliverables.
  • Manage and build a team of engineers by identifying individual strengths, providing career development, and proactively elevating engineers.
  • Work with product management, design, support, quality, and other dev teams to create high-quality solutions.
  • Manage daily activities and lead monthly release cycles with product management, providing technical feedback to maintain delivery velocity, ensuring engineering excellence and code quality..
  • Drive continuous improvement and innovation initiatives by identifying proof-of concept opportunities, integrating AI-enabled engineering workflows, including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services.
  • Solve ambiguous problems and fast-changing priorities by providing clear direction to the team by fostering collaboration and applying structured decision-making.
  • Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering and quality team.
  • Partner with cross-functional teams and stakeholders to align priorities, communicate issues, and utilize best practices.
  • Partner with the India engineering team to coordinate across time zones, deliver continuous 24X7 product support, and maintain alignment between US and India-based engineering workflows.
  • Evaluate technical feasibility of product requirements, contribute to design discussions, and support the team by leading demos and providing hands-on guidance.


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This includes using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on engineering practices.
  • Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
  • 5+ years of experience as a technical lead for technical teams
  • Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products.
  • Advanced coding skills with fluency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript, or similar).
  • Experience with open source tools, automation frameworks, and agile development environments.
  • Proven ability to design and implement effective testing strategies, including automation and performance testing.
  • Strong problem-solving, analytical, and communication skills with the ability to mentor and grow high-performing teams.
  • Experience in managing cross-functional teams with combined engineering and quality responsibilities.

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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