WHAT YOU GET TO DOThe Manager Shipping & Distribution is responsible for the full operational leadership of warehouse execution and outbound distribution within the Spare Parts & Stock Logistics Department. This role ensures seamless material flow, accuracy in order fulfillment and alignment with KNAPP operational standards while leading a team that interacts with advanced warehouse systems and logistics processes.
Essential Functions and Responsibilities:To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Oversee daily warehouse operations to ensure efficient workflow and execution.
- Ensure timely and accurate inbound and picking activities coordination with the Warehouse Team Lead.
- Develop and execute effective distribution strategies aligned with business priorities.
- Manage carrier relationships and monitor freight costs to ensure cost-effective solutions.
- Ensure adherence to customer shipments promise dates.
- Lead escalation management efforts to resolve issues impacting warehouse performance.
- Drive cross-functional logistic alignment and execution.
- Safeguard inventory accuracy and ERP/EWM system integrity.
The Manager Shipping & Distribution ensures that warehouse operations support business priorities, revenue recognition, and customer uptime requirements.
Key ResponsibilitiesDistribution Strategy & Freight Management- Own outbound freight strategy (parcel, LTL, FTL, air freight, courier, international export).
- Negotiate and manage carrier relationships, rate structures, and service agreements.
- Monitor freight spending and implement cost optimization initiatives.
- Ensure export compliance, customs documentation accuracy, and international shipment adherence.
Customer SLA & Shipment Performance Ownership- Ensure on-time shipment performance aligned with customers' promise dates.
- Serve as an escalation point for late shipments, carrier failures, or service risks.
- Partner with Customer Service and Sales to resolve shipping disputes and claims.
- Support revenue recognition timelines through shipment discipline and documentation
Oversight of Warehouse ExecutionThe Manager Shipping & Distribution manages day-to-day receiving/picking
- Directly manage and develop the Warehouse Team Lead.
- Ensure receiving and picking execution supports outbound shipping priorities.
- Align staffing plans with shipment volume forecasts.
- Support escalation management when warehouse execution risks shipment commitments.
Process Optimization & Continuous Improvement- Identify and implement workflow improvements across shipping, staging, and dispatch.
- Drive reduction of picking errors impacting outbound quality.
- Improve dock flow, staging strategy, and carrier handoff efficiency.
- Lead automation/system enhancement initiatives impacting distribution performance.
KPI Management & Reporting- Provide a weekly operational distribution summary to the Director Spare Parts.
- Provide monthly cost and performance analysis with a corrective action plan.
Compliance, Risk & Quality Control- Ensure adherence to OSHA and corporate safety standards • Ensure proper record retention for audit and financial reporting.
- Lead freight claims and damage investigation process.
Leadership & Organizational Development- Develop Warehouse Team Lead into strong operational executors.
- Establish culture of urgency, accountability, and accuracy.
- Set clear performance standards and measurable goals.
WHAT YOU HAVE- Bachelor's degree in supply chain, Logistics, Business or equivalent combination of education, experience and training.
- 5+ years' experience in shipping, freight management, or distribution leadership.
- Experience in managing carriers and freight spend budgets.
- Experience in automated or high-accuracy warehouse environments preferred.
Skills & Competencies- Strong knowledge of domestic and international freight regulations.
- Deep understanding of export documentation and customs processes.
- Proficiency in SAP / EWM or equivalent WMS systems.
- Financial awareness (freight cost analysis, budget tracking).
- Strong leadership and performance management capability.
- Ability to operate in high-pressure, customer-critical environment.
- Structured problem solver with continuous improvement mindset.
Working Conditions and Environment: - Authorization to work in the U.S.
- Travel required up to 10%
- Passport or ability to obtain passport
- Professional office etiquette is required at all times
- Ability to travel by air both domestically (US) and internationally (primarily to Austria and other parts of Europe as well as Canada)
- Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 50 pounds.
WHAT YOU WILL GET- 2 remote days per week
- Half day Fridays
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
