Ascent Funding

Manager, Servicing Operations

Ascent Funding$75K — $95K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Finance, Economics, or related field
  • 5+ years in consumer or student lending, or loan servicing
  • 2+ years in a management role
  • Experience managing third-party vendors and SLAs
  • Strong analytical skills for data-driven strategies
  • Interest in leveraging AI and automation to improve operations
  • Excellent communication skills for relationship building

Responsibilities

  • Monitor and analyze loan servicing portfolio performance metrics
  • Serve as operational liaison with third-party vendors
  • Design and implement strategies to increase ACH enrollment
  • Drive improvement of the borrower servicing experience
  • Identify opportunities for AI and technology-driven efficiency
  • Partner across departments to ensure operational alignment
  • Oversee implementation of new servicing programs

Benefits

  • Company Stock Options
  • 401(k) with Company Match
  • Medical, dental, and vision insurance
  • Annual HSA contribution of $1,700
  • Life insurance and disability coverage
  • 14 Paid Holidays plus Community Days
  • Tuition reimbursement program
  • Generous paid leave policies
  • Vacation Incentive Plan after 3 years
  • Wellness and Work from Home funds
Full Job Description
Job Type

Full-time

Description

The Manager, Servicing Operations will oversee the day-to-day performance and oversite of Ascent's loan servicing portfolio, serving as the primary operational liaison with Launch Servicing and other third-party vendors. This hands-on leadership role requires a blend of analytical rigor, vendor management expertise, and a passion for improving the borrower journey - with a focus on reducing delinquencies, increasing ACH enrollment, and leveraging AI and automation to drive scalable performance improvements.

In This Role, You Will:

Portfolio Performance & Analytics
  • Monitor and analyze portfolio performance metrics (delinquency, cure rates, roll rates, ACH enrollment, borrower satisfaction), develop data-driven strategies to reduce delinquencies through proactive outreach and loss mitigation programs, and deliver regular performance insights to senior leadership and investor stakeholders.

Vendor & Partner Management
  • Serve as the primary operational contact for Launch Servicing and other third-party vendors, ensuring SLAs are met, conducting regular business reviews and scorecard tracking. Coordinate implementation of operational enhancements and ensure new programs are set up in a timely manner.

ACH & Payment Optimization
  • Design and implement strategies to increase ACH enrollment and on-time payment rates by optimizing payment workflows, borrower communication cadences, and incentive structures in partnership with Launch Servicing and internal teams.

Borrower Experience
  • Drive continuous improvement of the end-to-end borrower servicing experience by overseeing communication strategies, monitoring borrower feedback and complaint trends, and ensuring all processes meet regulatory requirements and align with Ascent's mission.

AI, Technology & Process Improvement
  • Identify and champion opportunities to leverage AI, automation, and emerging technology to drive operational efficiency, scalability, and cost-effective growth.

Cross-Functional Collaboration
  • Partner with Credit & Analytics, Compliance, Finance, Product, and Treasury teams to ensure operational alignment, support audit and investor reporting requirements, and oversee the deployment of new products and servicing programs with vendors.

Minimum Qualifications:
  • Bachelor's degree in Business, Finance, Economics, or a related field
  • 5+ years of experience in consumer lending, student lending, loan servicing, or financial services
  • 2+ years in a management or team leadership capacity
  • Demonstrated experience managing third-party vendors/servicers, including SLA management and performance monitoring
  • Strong analytical skills with the ability to translate data into actionable strategies
  • Experience with or strong interest in leveraging AI and automation to improve operations
  • Excellent communication and interpersonal skills with the ability to build productive relationships across teams and partners

Preferred Qualifications:
  • Experience with student loan servicing operations or education finance
  • Familiarity with loan servicing platforms (e.g., Launch Servicing System)
  • Experience with delinquency management vendors or early-stage collections
  • Background in call center or contact center management
  • MBA or advanced degree

Qualities We Look For:
  • Strategic thinker with a drive for operational excellence and innovation
  • Self-starter with a positive attitude and collaborative, team-oriented approach
  • An eagerness to learn, a sense of urgency, and a passion for the work
  • Commitment to supporting the success of students and the broader Ascent mission


Competitive pay with bonus, and comprehensive benefits package that includes, but not limited to:
  • Compensation includes base salary of $75,000 - $95,000 commensurate with experience, plus bonus and options.
  • Company Stock Options
  • 401(k) + Company Match
  • Medical, dental, and vision coverage
  • Annual HSA contribution of $1,700
  • Life insurance, disability, and critical illness
  • 14 Paid Holidays! Eleven (11) + Two (2) Community Days + Your Birthday!
  • Snacks and drinks in the office
  • Tuition reimbursement program
  • Generous paid leave policies
  • $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
  • Wellness, Work from Home funds, and more!


Salary Description

$75,000 - $95,000 annually, plus bonus

About Ascent Funding

Ascent Capital Group, Inc. is a public holding company whose primary subsidiary is Monitronics. Ascent Media was a wholly owned subsidiary of the Discovery Holding Company. DHC spun off Ascent Media as an independent, public company on September 17, 2008. The company's main activity through its wholly owned subsidiary, Monitroincs, is to provide security alarm monitoring services to more than 1 million residential and commercial customers in the United States, Canada and Puerto Rico through its nationwide network of independent dealers. In its past, Ascent Capital Group provided creative and technical services to the media and entertainment industries. Ascent Media was a wholly owned subsidiary of the Discovery Holding Company. DHC spun off Ascent Media as an independent, public company on September 17, 2008. The assets and operations of Ascent Capital Group are composed primarily of the assets and operations of various businesses acquired from 2000 through 2004, including The Todd-AO Corporation, Four Media Company, Video Services Corporation, Group W Network Services, London Playout Centre and the systems integration business of Sony Electronics. The combination and integration of these and other acquired entities allows AMG to offer integrated outsourcing for the technical and creative requirements of its clients, from content creation and other post-production services to media management and transmission of the final product to broadcast television stations, cable system head-ends and other destinations and distribution points."
Learn more about Ascent Funding

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