Gainwell Technologies

Manager Service Delivery

Gainwell Technologies • $86K — $123K *
Wrangell, AK 99929In-Person
Healthcare
5 - 7 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant technical or business field, or related project management experience
  • At least 7 years of project management experience, with 5 years in the healthcare sector focused on Medicaid contracts
  • Familiarity with project management methodologies and principles
  • Knowledge of MITA Business Processes and CMS Certification Requirements related to Medicaid programs
  • Strong proficiency in Microsoft Office and effective communication skills

Responsibilities

  • Lead and implement service delivery strategies to enhance customer satisfaction
  • Coordinate all project activities during the contract implementation phase
  • Communicate effectively with all stakeholders involved in contract execution
  • Manage project schedules, risks, quality, and costs associated with contract implementations
  • Develop and publish detailed implementation schedules and status reports

Benefits

  • Health benefits (medical, dental, vision) begin on the first day of employment
  • 401K company match and other benefits available shortly after starting
  • Flexible vacation policy available after 90 days of employment
  • Company-provided computer for work use
  • Travel to Kentucky for meetings may be required
Full Job Description
Summary

This role is responsible for the day-to-day service delivery and serves as the liaison for client, vendors/contractors and the Gainwell product management teams.

Your role in our mission

  • Provides leadership and direction to ensure implementation of service delivery strategies and metrics to continuously improve customer satisfaction. Coordinates delivery timelines and dependencies, proactively managing risks and prioritizing initiatives with stakeholders
  • Directs all project activities and development during the contract implementation phase
  • Communicates and coordinates effectively with all contract implementation stakeholders (internal Gainwell, vendors, customers etc.)
  • Manages schedule, risks, issues, quality, costs, SLAs for the contract implementations/projects
  • Plans and manages product releases and publishes status reports
  • Reviews documentation on current system operations and requirements, user documentation, and clarify deficiencies as necessary
  • Establishes a project control and reporting system, and establishes protocols for problem reporting, a standards manual, and controls for transfers
  • Facilitates requirements analysis meetings to gather and document requirements in a Requirements Analysis Document that follows the PMO project management framework
  • Develops a detailed implementation schedule defining all key milestones, deliverables, activity level schedules, and staffing levels
  • Provides design modification recommendations
  • Develops a testing schedule, procedures, and supporting documentation and should align with established templates
  • Develops and test data conversion programs
  • Analyzes and records test results, presents the results to customers, and resolves discrepancies to customers' satisfaction
  • Works with customer contractors/vendors, as necessary, to establish, test, and demonstrate go-live readiness
  • Finalizes the implementation schedule, and obtains approval from the customer
  • Obtains final and in-process files, transactions, and other data and perform final conversions
  • Participates in operational readiness assessments


What we're looking for

  • Bachelor's degree in technical or business discipline, or other bachelor's degree with related project management experience
  • Seven (7) or more years of project management experience with a minimum of 5 years' being in healthcare field, preferably for Medicaid contracts
  • Experience with Project Management methodologies, processes, and principles
  • Understanding of MITA Business Processes, MMIS or Medicaid Enterprise System (MES) DDI, Operations and modularity, CMS Certification Requirements, Medicaid programs, systems, and data
  • Proficient computer skills, including Microsoft Office applications, business, organizational, time management, verbal and written communication skills


What you should expect in this role

  • Ability to travel to Kentucky for meetings and other contract matters
  • This is a full-time permanent regular salaried (W-2) employee position.
  • Monday through Friday work schedule (40 hours per week).
  • Health (medical, dental, vision) benefits start on day 1 of employment.
  • Company match 401K and other benefits available within months of starting.
  • New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
  • Company provided computer for work use.
  • For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
  • Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
  • The use of AI during interviews is prohibited.
  • This position will accept applications until August 3, 2026.

#LI-DNI

The pay range for this position is $86,700.00 - $123,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

About Gainwell Technologies

Gainwell Technologies offerings including Medicaid Management Information Systems (MMIS), fiscal agent services, program integrity, care management, immunization registry, and eligibility services. With over 50 years of proven experience, Gainwell carries forward a reputation for technological innovation, service excellence, and unparalleled industry expertise in offering clients scalable and flexible health and human services solutions for their most complex challenges.

Gainwell Technologies Careers

There has never been a more opportune time to join Gainwell Technologies, a leader in providing cutting-edge technology solutions. As a hub of innovation and diversity, Gainwell Technologies offers a plethora of job opportunities aimed at enhancing the digital landscape.

Work You’ll Do

Join Gainwell Technologies' esteemed team to assist some of the most prominent organizations in mastering their technological advancements and digital transformations. At Gainwell Technologies, the focus is on leveraging a unique blend of technology, industry expertise, and digital innovation to lead the market. Professionals at Gainwell Technologies are positioned uniquely at the crossroads of technology and consulting, driving leadership and growth in various sectors through transformative solutions.

Gainwell Technologies Professional Growth and Opportunities

The team is dedicated to building a leading-edge environment that fosters professional growth and innovation. Gainwell Technologies is not just about addressing the current needs of the market but also about foreseeing and shaping the future of technology.

Innovative Work

At Gainwell Technologies, employees engage in groundbreaking work at the intersection of technology and practical application. The company is home to a large group of dedicated professionals who are committed to delivering robust solutions on trusted platforms.

Career Advancement

Embark on a career journey with Gainwell Technologies where the sky is the limit. The company supports ambitious professionals with comprehensive training, development programs, and diverse certification opportunities designed to future-proof careers in the technology sector.

Explore Job Opportunities and Culture

Gainwell Technologies is committed to creating a workplace culture that promotes diversity and inclusion, where every team member’s contribution is valued. Explore various job opportunities, from internships to full-time positions, and become part of a team that values innovation and leadership.

The Gainwell Technologies Commitment to Diversity and Professional Development

Gainwell Technologies recognizes the importance of diversity training and professional development in creating a thriving workplace. The company is dedicated to providing employees with the resources they need to succeed in their careers and contribute to the industry effectively.

Stay Connected with Gainwell Technologies Careers

Join the Team

Discover open positions that align with your skills and interests. Gainwell Technologies is on the lookout for passionate, curious, and creative professionals who are driven to find solutions and excel in their careers. SEARCH GAINWELL TECHNOLOGIES JOBS

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Learn more about Gainwell Technologies
Size
10,001 employees
Industry
Information Technology
* Ladders Estimates

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