Manager / Senior Manager / Director, Client Success

Curinos

$105K — $175K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-10 years of experience in client success, retail banking, management consulting, or SaaS delivery (preferred but not required)
  • Strong verbal and written communication skills
  • Analytical mindset with the ability to navigate complex data
  • Enthusiastic about learning and exploring new areas
  • Proven multitasking skills and ability to manage responsibility
  • Commitment to diversity and empathy towards clients and colleagues
  • Willingness to travel 0% to 20% depending on client needs

Responsibilities

  • Help clients unlock value by identifying opportunities in pricing strategy
  • Analyze data to extract insights that inform client decisions
  • Explain Curinos' proprietary methodologies to clients
  • Provide timely responses to client inquiries regarding platforms and analytics
  • Design and facilitate training sessions to maximize platform utilization
  • Manage project timelines and deliverables during client implementations
  • Cultivate a culture of client focus and analytical excellence within the team

Benefits

  • Hybrid work model with flexibility in work location
  • Opportunity to work with diverse teams and across functional domains
  • Exposure to strategic deposit management solutions
  • Potential for career development in various paths
  • Supportive environment promoting continuous learning and adaptation
Full Job Description
Curinos operates under a hybrid modality and has office locations in New York, Chicago, Boston, Toronto, and London. This role is fully remote based in the United States or hybrid in the Greater New York, Chicago, or Boston metropolitan areas. Job Description Curinos is currently seeking a Client Success Manger, Senior Manager, or Director to help our clients achieve their deposit objectives. You will support them in using Curinos' Deposit Optimizer platform, the most widely installed strategic deposit management solution in the world. The ideal candidate is a fast learner who is both analytical and discerning, with strong interpersonal and communication skills. You demonstrate an ease with complex quantitative analysis, a drive to succeed, and find it rewarding to identify the insights hidden within data. This role is a hybrid of Client Success, Professional Services, and Consulting job responsibilities. Responsibilities As a Client Success leader, you will take on real responsibility and be exposed to a diverse set of teams that collaborate to deliver data-driven value to clients. You will work across different functional domains, developing a well-rounded skillset suitable for a wide range of career paths. You can expect: • Client Work: • Help clients realize value by contributing to strategic sessions and identifying opportunities to improve pricing strategy and overall deposit management • Unlock insights through data analytics • Explain Curinos' proprietary methodology to clients, including Flow of Funds and price elasticity models • Provide clients with timely support for questions about both our platforms and analytics • Design and lead training sessions to help our clients find value in the platform • Lead regular meetings with clients and become their trusted partner • Manage Implementations and Projects: • Manage project timelines and deliverables for client implementations • Gather and define business requirements for new platform implementations and/or for new client projects • Leadership • Foster a culture of client centricity, analytical rigor, and consistent execution • Manage team workloads, prioritization, and quality of client deliverables • Collaborate with peer managers on cross-organizational initiatives and best-practice development Compensation: $105,000 - $175,000 Salary plus Bonus Desired Skills & Expertise • Exhibit enthusiasm for learning, particularly diving into new subject areas • Demonstrate strong interpersonal and communication skills, both verbal and written • Be curious and able to apply structure and logic to break down complex problems • Embrace multitasking and take on responsibility to get things done • Display commitment to diversity and empathy for those around you • Illustrate passion and creativity in professional pursuits, academic endeavors, and personal interests • Have the ability to travel as needed for client meetings; can range from 0% to 20% depending on engagement, but will most likely be up to a few days per month • Have 3-10 years of experience in a related field; prior experience with retail banking, management consulting, or SaaS delivery is valued but not required Applying We know that sometimes the "perfect candidate" doesn't exist, and that people can be put off applying if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, we encourage you to apply. You could be just what we need.

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