The Sales Training and Operations Manager is responsible for developing, delivering, and continuously improving sales and product training programs that strengthen product knowledge, safety expertise, selling effectiveness, and customer engagement across PIP's sales organization and customer base. Based at PIP's state-of-the-art Training Center in Charlotte, NC, this role leads both the company's sales training initiatives and the day-to-day operations of the training facility, ensuring a best-in-class experience for employees, customers, channel partners, and other visitors. Working closely with Sales Leadership, Product Management, Marketing, Customer Experience, and Operations, the Sales Training and Operations Manager creates impactful learning experiences that support commercial growth, accelerate onboarding, enhance customer interactions, and improve sales performance. This role is also responsible for managing facility operations, training resources, event coordination, and on-site staff to ensure the Training Center operates efficiently and reflects PIP's commitment to excellence.
JOB RESPONSIBILITIES- Develop and execute PIP's sales training strategy, curriculum, and learning pathways to enhance product knowledge, selling effectiveness, customer engagement, and leadership capability across internal and external audiences.
- Design, deliver, and continuously improve training programs for new hires, sales professionals, sales leaders, agency partners, distributors, and end users, supporting onboarding, professional development, and commercial growth initiatives.
- Lead and expand PIP's distributor and end-user training programs, including the 3SP program, to strengthen customer relationships, drive brand preference, and promote adoption of PIP's head-to-toe PPE solutions.
- Manage the day-to-day operations, resources, staff, and overall customer experience of the Charlotte Training Center, ensuring it serves as a best-in-class learning and commercial engagement facility.
- Facilitate engaging, hands-on training experiences utilizing product demonstrations, real-world applications, customer scenarios, competitive positioning, and interactive learning techniques.
- Partner with Product Management, Marketing, Sales Leadership, Customer Experience, HR, and Operations to develop training content that is accurate, relevant, and aligned with business objectives and market needs.
- Lead product and application training initiatives that equip sales teams to effectively communicate product features, benefits, safety standards, competitive advantages, and customer value propositions.
- Support successful product launches by developing and delivering training programs that accelerate sales readiness and market adoption.
- Serve as a subject matter expert and ambassador for PIP's products, solutions, and commercial capabilities during customer visits, sales meetings, training events, and strategic engagements.
- Identify organizational capability gaps and implement targeted training solutions that improve sales performance, field execution, and customer outcomes.
- Establish and monitor training effectiveness metrics, including participation, knowledge retention, field application, stakeholder feedback, and business impact, using insights to drive continuous improvement.
- Manage the annual training calendar, communications, and program logistics to ensure consistent execution and alignment with evolving business priorities.
CORE SKILLS/COMPETENCY REQUIREMENTS- Bachelor's degree or equivalent combination of education and relevant experience preferred.
- 5+ years of experience in sales, sales training, sales enablement, product training, or commercial leadership roles.
- Professional certifications such as OSHA 10, CHST, OHST, QSSP, CSP, or other relevant safety and construction industry certifications are preferred but not required.
- Experience within the PPE, industrial safety, manufacturing, construction, industrial distribution, utilities, or related industries preferred.
- Demonstrated ability to design and deliver impactful training programs, sales enablement tools, and learning curricula that drive performance and business results.
- Strong facilitation, presentation, coaching, and communication skills, with the ability to engage diverse audiences and influence across all levels of the organization.
- Ability to translate technical product knowledge into practical, customer-focused selling strategies and training content.
- Strong business acumen, project management skills, and understanding of distributor, end-user, and field sales environments.
- Proven ability to collaborate effectively across functions and lead initiatives in a dynamic, customer-facing environment.
- Willingness and ability to travel as needed to support training programs, customer events, sales meetings, and field engagement activities.
- Bachelor's degree or equivalent combination of education and relevant experience preferred.
- 5+ years of experience in sales, sales training, sales enablement, product training, or commercial leadership roles.
- Professional certifications such as OSHA 10, CHST, OHST, QSSP, CSP, or other relevant safety and construction industry certifications are preferred but not required.
- Experience within the PPE, industrial safety, manufacturing, construction, industrial distribution, utilities, or related industries preferred.
- Demonstrated ability to design and deliver impactful training programs, sales enablement tools, and learning curricula that drive performance and business results.
- Strong facilitation, presentation, coaching, and communication skills, with the ability to engage diverse audiences and influence across all levels of the organization.
- Ability to translate technical product knowledge into practical, customer-focused selling strategies and training content.
- Strong business acumen, project management skills, and understanding of distributor, end-user, and field sales environments.
- Proven ability to collaborate effectively across functions and lead initiatives in a dynamic, customer-facing environment.
- Willingness and ability to travel as needed to support training programs, customer events, sales meetings, and field engagement activities.
