Job Title: Manager

Location: Jersey City Medical Center

Department Name: RWJBH Community Health Project



Status: Salaried

Shift: Day

Pay Range: $75,597.00 - $106,780.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Manager- CHW
Manager - Community Health Worker (CHW)

As a Manager - Community Health Worker (CHW), you will become part of a patient-centered healthcare environment dedicated to improving access to healthcare services and connecting underserved populations with essential community resources. This role provides the opportunity to lead and develop a team of outreach representatives while supporting patient engagement, preventive care, and positive health outcomes. The Manager - CHW is responsible for overseeing outreach activities, developing effective patient engagement campaigns, monitoring team and program performance, and collaborating closely with clinical staff and other healthcare stakeholders. Through strong leadership, data-driven decision-making, compassionate communication, and effective coordination of care, this position helps ensure that patients receive timely services and the community's healthcare needs are effectively addressed.

A typical day for a Manager - Community Health Worker may include:

• Managing, leading, and supporting a team of outreach representatives to achieve established outreach, engagement, and campaign goals
• Developing and implementing outreach campaigns designed to improve patient engagement, healthcare access, and compliance with recommended preventive care measures
• Monitoring outreach activities and team performance to identify opportunities for improvement and ensure program objectives are met
• Analyzing outreach and patient engagement data to evaluate campaign effectiveness and make data-driven recommendations for adjustments
• Collaborating with clinical staff and other healthcare professionals to help ensure patients receive timely and appropriate care
• Overseeing follow-up efforts with patients to encourage and confirm scheduling and completion of annual wellness visits
• Identifying patients who may qualify for medical certification and coordinating with clinical staff to support the certification process
• Monitoring patient outcomes and evaluating the effectiveness of outreach initiatives
• Preparing and presenting outreach, campaign, and patient outcome reports to senior leadership
• Maintaining accurate and timely documentation of outreach activities, patient contacts, follow-up efforts, and outcomes
• Ensuring all outreach activities are conducted in accordance with applicable healthcare regulations, organizational policies, and patient privacy requirements
• Providing coaching, guidance, motivation, and performance support to outreach representatives
• Communicating effectively with patients, outreach staff, clinical teams, leadership, and community partners
• Promoting culturally appropriate, respectful, and patient-centered outreach practices when working with underserved populations
• Supporting continuous quality improvement initiatives related to patient engagement, preventive care, healthcare access, and community resource coordination
• Demonstrating strong organization and time management while balancing team supervision, outreach goals, reporting requirements, and patient needs
• Performing other assigned responsibilities in accordance with departmental and organizational needs

This role might be for you if:

• You are passionate about improving healthcare access and supporting underserved communities
• Helping patients overcome barriers to healthcare services and connecting them with community resources is important to you
• You enjoy leading, coaching, and motivating a team toward shared goals
• You have strong communication and interpersonal skills and are comfortable building relationships with patients, staff, clinical professionals, and community stakeholders
• You are comfortable using data to evaluate program performance, identify trends, and make informed decisions
• You are highly organized and able to manage multiple outreach initiatives, deadlines, and priorities
• You value collaboration and enjoy working closely with clinical staff and other healthcare professionals
• You understand the importance of patient privacy, healthcare regulations, accurate documentation, and maintaining confidentiality
• You are committed to improving patient engagement and encouraging preventive healthcare practices
• You approach interactions with patients and community members with empathy, professionalism, dignity, and respect
• You are a strong problem solver who can identify outreach barriers and develop practical solutions
• You are motivated by opportunities to improve patient outcomes and contribute to meaningful community health initiatives
• You are comfortable using Microsoft Office applications, electronic medical record systems, and other technology used to track outreach and patient engagement activities

To be considered for this Manager - Community Health Worker opportunity, you should possess a Bachelor's degree in Healthcare Administration, Public Health, or a related field, along with 3-5 years of experience in outreach, patient engagement, community health, or a related healthcare setting. Candidates should demonstrate strong leadership and management abilities, excellent communication and interpersonal skills, and the ability to analyze data and make data-driven decisions. Familiarity with healthcare regulations and patient privacy laws, knowledge of medical terminology and healthcare procedures, and experience collaborating with clinical staff are important for success in this role. Proficiency in Microsoft Office Suite and electronic medical record systems is also required.