The Manager, Retail Technology Platforms own the strategy, administration, optimization, and business performance of Crew Carwash's customer-facing retail technology platforms including POS, payments, promotions, subscriptions, and pricebook systems. This role will lead Crew's POS modernization effort, including the evaluation and migration off a legacy point of sale to a next-generation platform, and serve as the primary bridge between IT, Operations, Marketing, Finance, and vendor partners to deliver fast, scalable, secure, and customer-friendly technology across all locations. **This role is on-site 5 days/week at our support center in Indianapolis/Fishers.** **Crew's performance measurements:** - POS platform uptime and reliability - Promotion and pricing accuracy across all locations - Speed to market for new campaigns and pricing changes - Reduced transaction friction and faster issue resolution - On-time, on-budget delivery of the POS migration roadmap - Data feed accuracy and field/store satisfaction **Crew's qualifications:** - Experience owning or administering POS or retail/hospitality transaction systems - Must have working knowledge of SQL and underlying database structure - Must possess outstanding customer service skills and be willing to work in a team environment - Vendor management experience, including platform evaluations and migrations - Strong understanding of pricing and promotions logic - Strong cross-functional communication and stakeholder management skills - Data-minded, with a track record of using metrics to drive improvement - Demonstrated operational urgency and comfort working in a fast-paced, multi-location environment **Crew's commitments to you:** - Paid Time Off + 6 paid holidays each year - Free carwashes, naturally - Group health, dental, and vision - 401K with company match - Daily pay options available at no cost to you - Tuition reimbursement - Recognition and appreciation events We're really in the people business, we just happen to wash cars!