Pillsbury Winthrop Shaw Pittman LLP

Manager, Research Operations

Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Master’s degree in library science from an ALA-accredited institution.
  • 7 years of experience in a law firm or fast-paced professional environment.
  • Experience managing technical services and library systems.
  • Track record of implementing process improvements with minimal service disruption.
  • Consistent management style that emphasizes clear direction.
  • Strong communication and interpersonal capabilities.
  • Proven ability to build trust within a diverse team.
  • Analytical and organizational skills with a proficiency in Microsoft Office.

Responsibilities

  • Manage all Technical Services functions, including cataloging and invoice processing.
  • Lead and develop a team of technical services staff to foster accountability and trust.
  • Assess workflows and institutional knowledge to identify and implement improvements.
  • Provide support to staff by removing obstacles and clarifying expectations.
  • Align stakeholders through effective communication and follow-up.
  • Assist in contract lifecycle management and budget preparation.
  • Maintain and manage electronic resource accessibility for users.
  • Oversee development of physical and electronic collections.

Benefits

  • Opportunities for professional development and continuous learning.
  • A collaborative and supportive team environment.
  • Exposure to diverse stakeholders and continuous improvement initiatives.
  • Flexible work arrangements in preferred locations.
Full Job Description
Washington, District of Columbia

Job Description

Primary Responsibilities:

  • Manages all Technical Services functions, including cataloging, acquisitions, renewals, and invoice processing.

  • Leads, supervises, and develops technical services staff creating an environment of trust, accountability, and reliability.

  • Assesses current workflows, expertise and institutional knowledge and identifies opportunities for improvement while maintaining continuity of service.

  • Provides clear expectations, removes obstacles, and supports staff in performing their work effectively.

  • Builds alignment across stakeholders—including staff, leadership, and vendors—through clear, practical communication and follow-through.

  • Assists the Director with contract lifecycle management and preparation of the annual budget.

  • Manages and maintains electronic resource lists and ensures accessibility for firm users.

  • Oversees maintenance and development of physical and electronic collections, including data and usage

Qualifications:

  • Master’s degree in library science from an ALA-accredited college or university.

  • Minimum of approximately 7 years of progressively responsible experience in a law firm or comparable fast-paced professional services environment.

  • Demonstrated experience managing or supporting technical services functions, including library systems and resource management.

  • Demonstrated success implementing process improvements or new approaches with minimal disruption to service delivery.

  • Management style characterized by consistency, sound judgment, and the ability to provide clear direction and accountability.

  • Strong interpersonal and communication skills.

  • Ability to build trust and credibility across a talented, diverse, long-tenured team.

  • Strong analytical and organizational skills.

  • Proficiency with Microsoft Office required; familiarity with EOS Integrated Library System or similar platforms preferred.

While the ideal candidate will bring the experience outlined above, we welcome candidates who demonstrate comparable expertise through a combination of relevant experience and transferable skills.

Preferred candidate locations: DC, NV, SD, SF, LA

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act. California, New York and Washington DC Pay range for this role, with final offer amount dependent on skillset and experience, is $130,000-$185,000.

About Pillsbury Winthrop Shaw Pittman LLP

Pillsbury Winthrop Shaw Pittman LLP is a leading international law firm that provides a wide range of legal services to clients in various industries, including technology, energy, and financial services. The firm was founded in 1868 and is headquartered in Washington, D.C. Pillsbury Winthrop Shaw Pittman LLP has offices in major cities across the United States, Europe, and Asia. The firm's mission is to provide innovative and practical legal solutions that help clients achieve their business objectives.
Learn more about Pillsbury Winthrop Shaw Pittman LLP
Size
1,000 employees
Industry

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