Job SummaryHas a strong analytical mindset and possess organizational skills. Experienced in management and technical operations. Does this sound like you? If so, then Manager of Regional Operations Center may be the role for you.
Shift is Sunday-Thursday 11pm-8am.ResponsibilitiesBE A PART OF THE CONNECTION As a
Manager of ROC, you will be responsible for the Regional Operations Center (ROC) team, serving as the first line Outside Plant (OSP) Hybrid Fiber Coax (HFC) network surveillance. Your team is also responsible for alarm and intake triage, correlation, collection and collation of key information; ticket and/or SRO creation, dispatch, fix agent support and ticket/SRO resolution.
WHAT OUR MANAGERS OF ROC ENJOY MOST- The ability to work independently
- Working with cutting edge communications technology
- An open communication flow between peer organizations
- Being able to motivate others
- Making connections throughout the company
Strong communication skills are important to this role, as you will communicate pertinent information including workflow issues, outages, etc. to other systems and functional groups to enhance operational efficiency while following the ROC Playbook. Your work will ultimately help in the protection of Charter's growing network.
QualificationsWHAT YOU'LL BRING TO SPECTRUM Required Qualifications
- Experience: Supervisory or management experience of at least two years, technical operations and/or dispatch operations experience of at least five years
- Education: Bachelor's degree or equivalent experience
- Technical Skills: Ability to work across organizational boundaries, ability to review, analyze, and audit report and information output for accuracy, ability to define and solve a variety of problems by collecting data, establishing facts, and drawing valid conclusions, ability to confidently make decisions, ability to interpret an extensive variety of technical instructions and reports in mathematical or diagram form and deal with multiple variables, demonstrated knowledge of HFC networks, Wi-Fi networks, Fiber Optic topologies, and Converged networks, ability to use applications such as Microsoft Office Suite, Instant Messaging, etc., knowledge of monitoring and ticketing tools such as Remedy, Eventrak, Unified, and TTS preferred, knowledge of Charter products and services, knowledge of industry terms and abbreviations, ability to write routine reports and correspondence
- Abilities: Ability to work independently and as part of a team, demonstrated leadership skills, ability to manage multiple projects, resources, priorities, and timelines, demonstrated written and oral communication skills, including ability to interact with all levels of management, staff and the public
- Skills: Strong leadership skills, organizational skills, communication skills
- Schedule: Hours will be determined as business needs dictate
Preferred Qualifications
- Education: Completion of SCTE broadband and network maintenance related courses, A+, N+, and/or MCSE or related certifications
