Novant Health

Manager Regional Medical Staff Operations

Novant Health • $100K — $120K *
Charlotte, NC 28269In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Public Health, or related field (or 7 years of leadership experience in lieu).
  • Preferred graduate degree in related field.
  • 5 years of progressive leadership experience in Medical Staff Services or healthcare operations required.
  • 7 years of experience managing operations across multiple healthcare entities preferred.
  • CPCS and/or CPMSM certification required.
  • Experience with CredentialStream or similar credentialing information systems preferred.
  • Must have the ability to travel to multiple facilities as needed.

Responsibilities

  • Support provider onboarding readiness and integrate with Provider Experience leaders to enhance provider access.
  • Lead operational efforts for growth initiatives such as acquisitions, transitions, and new programs.
  • Ensure compliance with regulatory and accreditation standards for Medical Staff Operations in the region.
  • Develop and manage the Medical Staff Operations team through coaching and performance management.
  • Act as the primary liaison among facility executives, physician leaders, and CMSO teams for issue resolution.

Benefits

  • Comprehensive healthcare benefits.
  • Employee development and training opportunities.
  • Support for career advancement and growth initiatives.
  • Collaborative work environment with a focus on improving provider experience.
Full Job Description
The Regional Manager of Medical Staff Operations provides strategic and operational leadership for Medical Staff Operations across an assigned region. This role ensures regulatory compliance, effective medical staff governance, provider readiness, operational excellence, and an exceptional provider experience.

Serving as the primary liaison between facility leadership, physician and APP leaders, Medical Staff leadership, and Credentialing and Medical Staff Operations (CMSO) teams, the Manager drives collaboration, resolves complex operational issues, and advances organizational priorities.

The Manager is accountable for regional performance and consistent execution of system-wide CMSO standards and initiatives. This role leads team development, provider onboarding readiness, accreditation preparedness, risk management, process improvement, and change initiatives while supporting growth, integrations, facility transitions, and other strategic priorities across the region.

What You'll Do

  • Supports provider onboarding readiness and collaborates with Provider Experience leaders to identify and resolve barriers impacting provider access, engagement, successful integration into practice, and Day 1 readiness.
  • Provides leadership and operational support for organizational growth, acquisitions, integrations, facility transitions, new programs, and strategic initiatives impacting Medical Staff Operations.
  • Provides leadership and operational oversight for Medical Staff Operations within an assigned region, ensuring compliance with regulatory, accreditation, and organizational requirements.
  • Leads and develops Medical Staff Operations team members through coaching, performance management, talent development, succession planning, and employee engagement.
  • Serves as the primary regional liaison between facility executives, physician and advanced practice provider leaders, Medical Staff leadership, and CMSO teams to strengthen communication, resolve complex issues, and advance organizational priorities.

What We're Looking For

Education:
    • 4 Year / Bachelors Degree, required. Healthcare Administration, Business Administration, Nursing, Public Health or other related field. Will accept minimum seven (7) years of leadership experience in lieu of bachelor's degree.
    • Graduate Degree, preferred. Healthcare Administration, Business Administration, Nursing, Public Health, Organizational Leadership or other related field.

Experience:
  • 5 years Progressive leadership experience in Medical Staff Services, Credentialing, Privileging, Healthcare Operations, Regulatory Compliance or related healthcare field, required.
  • 7 years Experience managing operations across multiple facilities, regions, or healthcare entities, preferred.

Licensure/Certification: CPCS and/or CPMSM, required.

Additional Skills (required):
    • Experience with a Credentialing information system (CredentialStream experience preferred).
    • Ability to drive/travel to multiple locations/facilities as needed.
    • Required to work 3 days a week onsite at a facility located within the assigned region.

Additional Skills (preferred): Experience managing medical staff functions at multiple facilities.

Job Opening ID

190624

About Novant Health

Novant Health is a not-for-profit integrated healthcare system that serves patients and communities in Virginia, North Carolina, South Carolina, and Georgia. The organization includes 15 medical centers and more than 1,600 physicians and specialists. Novant Health is committed to providing high-quality care and improving the health of its communities through innovative programs and services. The organization is also dedicated to advancing medical research and education, and has partnerships with several leading academic institutions. Novant Health has received numerous awards and recognitions for its clinical excellence and patient-centered care.
Learn more about Novant Health
Size
35,000 employees
Industry
Healthcare
Founded
1997
* Ladders Estimates

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