Position Summary

The Manager, Quality and Process Control is responsible for leading quality assurance, training, process documentation, and operational readiness activities across the Titles, Collateral, and Post Funding departments. This role oversees the Quality Control and workflow Analyst teams and serves as the primary owner of departmental training programs, standard operating procedures (SOPs), workflow documentation, audit reporting, and user acceptance testing (UAT) for new systems and processes.

The Manager ensures operational consistency, compliance, and continuous improvement by maintaining accurate documentation, monitoring quality standards, facilitating employee development, and providing oversight for projects impacting Titles, Collateral, and Post Funding operations.

Essential Duties and Responsibilities:

• Leads the Quality Control team and oversees monthly audits of Titles, Collateral, and Post Funding functions to ensure compliance, quality, and adherence to established procedures.
• Develop, maintain, and deliver training programs, training materials, SOPs, job aids, and workflow documentation for all Titles, Collateral, and Post Funding team members.
• Analyze audit results, identify trends and improvement opportunities, and publish quality control findings and recommendations to leadership.
• Partner with operational leaders to implement corrective actions, process improvements, and quality enhancement initiatives.
• Coordinate and perform user acceptance testing (UAT) for new systems, technology enhancements, workflows, and operational processes.
• Provide project oversight and operational support for new technologies, process changes, and strategic initiatives impacting Titles, Collateral, and Post Funding operations.
• Drive continuous improvement efforts that enhance operational consistency, employee readiness, efficiency, and customer outcomes.
• Assist with the oversight of day-to-day Titles, Collateral and Post Funding operations as needed.
• Perform other ad hoc duties as assigned.

Additional Responsibilities Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance to Titles team in accordance with the Company's policies and procedures. Although this position shall provide the authority to lead, oversee and direct the day-to-day work of assigned employees and to report work assessments to management, it shall not provide the authority to take the following actions: hire an employee, fire an employee, promote, or demote an employee, discipline an employee in a formal manner, reassign an employee, or alter benefits of an employee. All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 5years of experience in title administration, collateral management, post funding operations, quality control, training, or related financial services operations.
• Minimum 3years of leadership experience managing teams, projects, training programs, quality assurance functions, or operational initiatives.
• Experience creating and maintaining process documentation, SOPs, training materials, audit programs, and operational reporting.

Education:

• High school diploma and or/GED.

Skills:

• Quality Control, Auditing & Root Cause Analysis
• Training Development & Process Documentation
• Project Management & User Acceptance Testing (UAT)
• Operational Excellence & Continuous Improvement
• Communication, Organization & Stakeholder Management

Overtime required - N/A

Travel 0-25% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Houston, TX

Qualifications Preferred

• Education: Bachelor's degree in Business Administration, Finance, Operations Management, or related field preferred; equivalent combination of education and experience may be considered.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for long periods of time, use hands and arms to operate office equipment including but not limited to a keyboard, mouse and phone, will occasionally need to reach, stoop, stand or walk. The employee must be able to see (close vision), hear, speak, and communicate verbally. The employee may occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This is an in-office role, requiring in-office presence up to five days per week. The role also requires the ability to work various shifts to accommodate business needs, typically between the hours of 8:00 AM and 6:30 PM Monday through Friday, with occasional weekend availability as needed. Travel requirements are estimated at 0-25%.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.