Unit Summary

In accordance with our organizational commitment to be a top ranking hospital for the quality of our care and the excellence of our patient and family experience, the Quality of Care, Patient Experience & Safety Program in collaboration with stakeholders provides organization-wide operational support and leadership in the area of Quality of Care, Patient Safety, & Experience and Infection Control. The program is accountable for the design, planning, support, execution and evaluation of quality improvement initiatives focused on safe, high quality care focused on the quality dimensions of: safety, effectiveness, equity and patient centredness. The program supports organizational awareness, attention and focus on the critical importance of quality and safety and the necessity of a positive experience for all patients and families.

Position Summary

Responsible to the Director of Quality of Care, Patient Experience & Safety, the Manager of Quality & Patient Safety has leadership and managerial accountabilities for both the planning and operational levels. The manager is responsible to assist in the development of the tools, processes and resources necessary to advance, measure, monitor, and evaluate Quality of Care & Patient Safety at HHS; identify, prioritize and action strategies to improve and advance safe, high quality, safe, patient and family centred care; provide infrastructure, tools and resources to facilitate the identification, management and prevention of adverse and critical events; and ensure corporate and local level strategies and tools for monitoring and evaluating performance metrics are established. This team provides key strategic support and counsel to support the Continuous Quality Improvement (CQI) Management System.

Schedule Work Hours

Monday to Friday, day

Qualifications

1. Health professional with a Masters Degree in a related field

2. Minimum of 5 years leadership/management experience in an acute hospital setting with thorough understanding of hospital service delivery

3. Advanced improvement and analytic expertise (Formal Lean/Six Sigma or Improvement Advisor Certification and demonstrated success using same methodologie

4. Minimum of 5 years experience related to quality & patient safety.

5. Expert knowledge and demonstrated application of key patient safety concepts such as human factors, teamwork and communication best practices; environmental design for safety; safety event investigation; high reliability organizations; safety I & II; patient and family role in patient safety

6. Relevant education/experience in quality and patient safety, root cause analysis, failure mode effects analysis and adverse event review.

7. Demonstrated skills in project management, facilitation, and application of adult learning principles. Proven change agent with advanced knowledge of change management strategies.

8. Demonstrated skills in: data collection design and analysis, including knowledge of statistical and experimental design; ability to evaluate outcomes using a balanced scorecard approach; and presentation and report writing skills.

9. Demonstrated ability to effectively work in teams in balance with an ability to work independently and offer creative and innovative solutions.

10. Demonstrated ability to critically appraise healthcare literature/policy, evaluate and synthesize findings and guide implementation of best practice protocol

11. Demonstrated evidence of commitment to continuous learning through pursuit of education endeavours.

12. Demonstrated ability to understanding and appreciate cultural, religious and individual beliefs and to fosters an environment of equity, diversity and inclusion.

13. Proven leadership abilities, excellent interpersonal, communication and facilitation skills that promote cooperation, build teamwork and an ability to work collaboratively with all levels of the organization. Demonstrated experience and ability to coach and mentor teams and individuals.

14. Proficiency in Word, Excel, Powerpoint, Access, Epic, Sovera, and reporting software applications such as RL solutions.

Guidelines

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

Article 30 (k), CUPE Collective Agreement

Article 10.7 (d), ONA Collective Agreement

Article 13.01 (b) (ii), OPSEU 273 Collective Agreement

Article 14.04, OPSEU 209 Collective Agreement

Article 2.07 and Article 13, PIPSC RT Collective Agreement