Job Description Summary:ModMed is hiring a Manager, Project Management, to lead a team of Project Managers overseeing the implementation of ModMed's suite of products. This role manages regular operations, ensures achievement of KPIs and success metrics, fields escalations, contributes to process improvements, collaborates cross-functionally in and out of CS, and more.
Role & Responsibilities- Oversee daily operations of their Project Management team (30%): This includes staff 1:1s, internal and external reviews of project portfolios, escalation management, talent development, performance reviews, merit conversations, liasoning with other ModMed department leaders, and any other functions necessary to manage the team's activities.
- Departmental Initiatives & Process Improvement (30%): Participate as part of the overall Project Management team overseeing process improvements, the pursuit of KPIs like CSAT or time to activation, development of new implementation methodologies to achieve scale, and support of any other departmental initiatives as necessary.
- Status Reporting & Stakeholder Readouts (15%): Regular readouts on team/vertical/segment status, including portfolio reviews for ModMed stakeholders, overall business reviews for leadership, or review of achievements/developments for fellow Managers of Project Management.
- Quality Standards & CSAT Management (15%): Ensure quality standards are upheld by regularly reviewing Project Manager performance, leveraging CSAT data to inform decision making or coaching, following up with and resolving issues from CSAT detractors, and calling attention to pervasive issues that can be solved.
- Capacity & Budget Collaboration (10%): Collaborate with Senior Manager, Director, or VP resources to ensure capacity is managed appropriately against forecast and budget.
Skills & Requirements- Bachelor's Degree strongly preferred: Field of Study: Business, Healthcare.
- Related Experience: 3-5 years of experience in Project Management or similar/related fields.
- Certification: PMP strongly preferred.
- Healthcare background preferred.
ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States- Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
- 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs,
- Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
- Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
- Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
- Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
- Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
