Job SummaryThe Manager, Project Initiation is responsible for overseeing daily operations, leading a team to achieve organizational goals, and ensuring efficient workflows. This role involves strategic planning, resource allocation, performance monitoring, and fostering a collaborative work environment. The Manager, Project Initiation acts as a liaison between senior leadership and team members, driving initiatives that improve productivity, quality, and customer satisfaction.
Essential Duties and Responsibilities- Initial Setups & Amendments
- Serve as first point of contact for management issues related to setup of new or amended clinical trials.
- Cross-Functional Coordination
- Interface with internal functional departments to assist with database setup and communicate study needs to meet client expectations.
- Maintain communication with directors and other managers to stay informed of operational changes.
- Process Improvement & Documentation
- Evaluate process flows and identify improvement opportunities.
- Create or oversee development of training materials, templates, job aids, and SOPs.
- Collect and implement lessons learned and process changes across Project Initiation and impacted departments.
- Create or oversee development of training materials, templates, job aids, and SOPs.
- Develop tools to monitor process effectiveness and support evaluation initiatives.
- Liaise with directors and other manager/supervisors on new processes or system developments and to remain current on changes affecting operations.
- Assures new clinical test procedures and new IT database validations are completed and acceptable prior to specimen receipt and reporting for a specific project.
- Assist in interviewing and hiring Project Initiation staff.
- Participate in process improvement initiatives and departmental metrics reporting.
- May directly supervise Project Initiation team members ensuring effective project execution.
- Assign clinical trial protocols to the Project Initiation team to meet quality and timeline requirements.
- Mentor and train new team members to ensure consistent knowledge transfer and adherence to best practices.
- Coach, develop, and retain talented associates through performance management and career development initiatives.
- Perform additional related tasks as assigned to support departmental and organizational goals.
Education and Experience- Bachelor's degree (B.A./B.S.) from four-year college or university with minimum of 5 years' experience that is setup related experience and/or project management experience.
- Must be experienced in customer service and possess excellent organization and interpersonal, communication and problem solving skills.
- An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
- Clinical Research, Central Lab, and/or Project Management experience outside of LabConnect will be considered.
Skills and Ability- Excellent attention to detail, strong planning and problem-solving skills.
- Excellent organizational and time management skills.
- Excellent listening and verbal comprehension skills, including ability to translate client needs to team members.
- Ability to make well-thought-out decisions and adapt to changing environments and requirements.
- Self-motivating and ability to work well independently as well as using a collaborative team approach.
- Ability to adhere to established timelines, processes and procedures.
- Customer service/client relationship management skills.
- Working knowledge of Microsoft Office applications including word processing, spreadsheets, and PowerPoint. SharePoint and Microsoft Visio experience a plus.
- Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures.
- Ability to write business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from managers and clients.
- Ability to perform calculations and manage budgets.
- Ability to apply mathematical concepts to budget management for clinical trials and metrics analysis.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Supervisory Responsibilities: Manager
Physical Demands: While performing the duties of this job, the occupant is regularly required to:
- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged use of computer and headphones for conference calls.
- Communicate effectively via phone, video, and email.
- Use hands and fingers to operate a computer and other office equipment.
- Specific vision abilities required by this job include close vision and ability to adjust focus.
Travel Requirements: MinimalSome of the Perks our LabConnectors Love:- Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
- Health Benefits beginning on date of hire
- PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
- Short and Long-Term Disability, Life Insurance, and AD&D
- We celebrate our differences, which enriches our culture!
In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication. While living out our values of
People First, Quality Focused, Customer Centered, Technology Driven, and
Accountability Always.
