Position Summary...This role leads the operational execution of Walmart Canada Marketplace's Payments, Risk, and Tax programs. The Senior Manager partners across Product, Engineering, Global Payments, Global Risk, Tax, Finance, and external PSPs to ensure accurate and timely seller payouts, effective risk enforcement, and compliance with Canadian regulatory requirements. The role drives cross functional alignment, resolves high impact escalations, and enables scalable processes that improve the seller experience.
What you'll do...Key ResponsibilitiesPayments Operations- Lead daily payment operations for CA sellers across Payoneer, PingPong, Airwallex, and JPMorgan.
- Oversee PSP onboarding, vendor setup, payment flow discovery, and cross-market alignment.
- Manage payout defects, returned transactions, payout limits, and operational escalations.
- Support launch readiness for new PSP features through UAT planning and cross-functional coordination.
Risk Operations- Execute risk programs including seller suppressions, appeals workflows, linkage investigations, and enforcement alignment.
- Maintain and update reason codes and operational documentation.
- Partner with Global Risk to support fraud detection, item limits, and multi-market enforcement initiatives.
Tax & Compliance- Liaise with Tax on eco-fee compliance, Quebec PSP rules, and provincial reporting requirements.
- Ensure sellers receive accurate and timely instructions for tax-related documentation and verification.
Program & Stakeholder Management- Develop BRDs and business cases for payments, risk, and compliance initiatives.
- Align stakeholders across Product, Engineering, Support, Global teams, and external PSP partners.
- Represent CA Marketplace in recurring operational and cross-functional working groups.
Seller Escalation Support- Manage high-urgency payout, PSP, documentation, and compliance escalations.
- Provide teams with clear workflows, templates, and escalation paths to resolve seller issues.
Qualifications- 5-7 years of experience in Marketplace, Payments, Risk, Compliance, or Operations.
- Strong understanding of PSPs, banking flows, risk signals, and regulatory obligations.
- Proven ability to lead cross-functional programs and drive operational outcomes.
- Excellent written communication and documentation skills.
The pay range for this position is $91,900.00 - $126,390.00. Pay will be determined based on relevant experience.
L'échelle salariale pour ce poste est de 91,900.00 à 126,390.00. La rémunération sera déterminée en fonction de l'expérience pertinente.
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Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age - 16 or older
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, Canada
Are you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.ㅤ
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