Energy Transfer Equity

Manager - Product Support

Energy Transfer Equity • $88K — $105K *
Broussard, LA 70518In-Person
Technical Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree preferably, or technical/trade school certification, or minimum 8 years experience in related field
  • Proficient in Microsoft Word and Excel
  • Experience with SAP preferred
  • Strong verbal, written, and interpersonal communication skills
  • Proven customer service skills with industry-specific knowledge
  • Demonstrated planning and organizational skills along with leadership experience

Responsibilities

  • Coordinate, schedule, and execute first-time start-up activities for new fleet equipment
  • Manage the scope, schedule, and budget for start-up and commissioning activities
  • Ensure completion and submission of OEM commissioning and warranty documentation
  • Provide technical guidance for commissioning services proposals
  • Develop and maintain internal and external customer relationships
  • Review and approve project-related expenses and oversee travel for personnel
  • Lead and mentor team members to ensure safe and efficient job performance

Benefits

  • Full-time position offering stability
  • Opportunities for team mentoring and development
  • Work in a dynamic environment with varying conditions
  • Engagement with cross-functional teams to support project goals
  • Training and development in a specialized technical field
  • Potential travel opportunities across different job sites
Full Job Description
Key Business Objectives:

The Product Support Manager reports to the Director of Engineering. The position is responsible for coordinating, scheduling, and executing activities related to 1st time start-up on new fleet equipment, and commissioning & warranty services for manufactured sold equipment. The role will be required to be forward facing with personnel from the following USA Compression departments: Fleet & Engineering, Commercial & Operations, Manufacturing, and Aftermarket Service. The role will also be required to be forward facing with external Customer representatives, service vendors, and suppliers. All USA Compression employees are responsible for maintaining a safe and professional work environment.

Duties and Responsibilities:
  • Coordinate, schedule, and execute 1st time start-up activities for new USA Compression fleet equipment.
  • In conjunction with the Fleet Technical Services Manager, coordinate Compression Specialist personnel to perform on site supervision for all 1st time start-up activities.
  • Manage the scope, schedule, and budget for all 1st time start-up activities.
  • Complete and submit all OEM commissioning & warranty documentation.
  • Perform all ERP system process steps as required for 1st time start-up.
  • Coordinate, schedule, and execute commissioning & warranty activities or services for new USA Compression manufactured sold equipment.
  • Work with the Manufacturing Commercial team to provide technical guidance for commissioning services proposal generation.
  • In conjunction with the Fleet Technical Services Manager, coordinate Compression Specialist personnel to perform on site supervision for all commissioning & warranty activities or services.
  • Manage the scope, schedule, and budget for all commissioning & warranty activities or services.
  • Complete and submit all OEM commissioning & warranty documentation.
  • Work with the USA Compression Manufacturing Quality Assurance and Engineering teams for corrective action and product improvement implementation.
  • Complete and submit all USA Compression Manufacturing quality assurance documentation for processing warranty claim submissions.
  • Perform all ERP system process steps as required for commissioning & warranty activities or services.
  • Ensure projects are efficiently organized and seamlessly executed from start to finish.
  • Review and approve all purchases for project travel, material, and labor related expenses.
  • Oversee development and goal setting for the team.
  • Develop and maintain internal and external customer relationships.
  • Ensure projects are efficiently organized in order to minimize travel and response time.
  • Assist in the coordination of and provide technical support to Operations, Engineering, Sales/Marketing and Manufacturing personnel.
  • Review forecast and manage scope, schedule, and budget providing reports in various formats.
  • Provide support or lead miscellaneous projects to achieve company goals as required.
  • Manages subordinates in performing their job duties in a safe and efficient manner providing mentoring and development as needed.
  • Any other duties or responsibilities as assigned by the supervisor.
  • Encourage, develop, and ensure a safe work environment.
  • Full-time salary position.


Skills / Capabilities and Education:
  • Bachelor's degree (preferable), technical, or trade school certification, or 8 years minimum experience in related field
  • Proficient in Microsoft's suite of applications particularly Word and Excel.
  • Experience working in SAP is preferred.
  • Customer service oriented.
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to problem solve.
  • Strong clerical and organizational skills.
  • Ability to work independently and with a team.
  • Applicant must have the ability to legally work in the U.S.
  • Proven customer service skills, industry specific product/services knowledge, and is able to deal with customers tactfully and efficiently.
  • Demonstrated ability to maintain a consistent and positive customer service image, frequently under difficult conditions.
  • Demonstrated planning and organizational skills necessary to prioritize, and coordinate workload.
  • Proven hands-on leadership experience, providing a highly motivated and passionate work/leadership style, with team building experience; able to motivate and empower others and identify the best people for the job.

Working Conditions:
  • Ability to perform in a high stress environment.
  • Travel is required up to 50-60% of the time worked.
  • Periodic lifting requirements in excess of 50 pounds.
  • Ability to spend most of the time sitting or standing in a comfortable position with ample opportunity to move about.
  • Ability to read and interpret data as well as having the capacity to professionally and effectively communicate (verbally and written) with both company and outside personnel.
  • Exposure to noise levels in excess of 85dBA, potentially hazardous chemicals and materials, and extreme weather conditions.
  • Working conditions in natural gas compression vary from one job site to another. Some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions. The work environment may be in hazardous locations.
  • There is a strong emphasis on safety while working with heavy equipment and machinery.

About Energy Transfer Equity

Energy Transfer Equity Careers

Join the dynamic team at Energy Transfer Equity, a leader in the energy sector, and propel your career to new heights in an industry that values innovation and leadership. At Energy Transfer Equity, we offer more than just job opportunities; we provide a platform for professional growth and personal development.

Work You’ll Do

At Energy Transfer Equity, you’ll collaborate with skilled professionals dedicated to advancing the energy landscape through innovation and sustainable practices. Our team is at the forefront of the industry, leading projects that have a global impact. With a variety of positions available, from engineering to business management, Energy Transfer Equity is the place to be for ambitious individuals looking to make a significant impact.

Innovative Growth and Leadership

Step into a role that challenges and excites you every day. Energy Transfer Equity is committed to fostering a culture of innovation where new ideas are welcomed and leadership is cultivated. Here, your career trajectory is supported by robust leadership training and opportunities for advancement.

Diversity and Inclusion

We believe that diversity fuels innovation. Energy Transfer Equity is dedicated to creating a diverse and inclusive work environment where everyone’s voice is heard. Our diversity training programs are designed to empower all employees and help them thrive both professionally and personally.

Benefits and Culture

Choose a career with Energy Transfer Equity and enjoy a comprehensive benefits package that supports your lifestyle and well-being. Our company culture prioritizes work-life balance and offers benefits that enhance your health, happiness, and job satisfaction. From health insurance to retirement plans, we ensure our team is covered.

Internship and Early Career Programs

Kickstart your career with Energy Transfer Equity through our internship and early career programs. These initiatives are tailored to nurture young talent by providing hands-on experience and networking opportunities that build foundational skills for a successful career in the energy sector.

Join Our Team

Explore the numerous job opportunities at Energy Transfer Equity and find the position that best matches your skills and career goals. We are continuously hiring and looking for new talent to join our professional network. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s driving the future of energy.

Stay Connected

Keep up to date with the latest from Energy Transfer Equity: - **Career Insights**: Gain industry-leading insights and career tips directly from the professionals who are shaping the future of energy. - **Job Alert Emails**: Customize your subscription to receive job alerts and insider tips that align with your career preferences.

Explore Energy Transfer Equity Jobs

Whether you’re seeking a new challenge or a fresh start, Energy Transfer Equity offers a range of opportunities to advance your career. Visit our careers page to search for open positions that align with your interests and expertise. Join us and be part of a team that’s committed to excellence and leadership in the energy industry.

READ CAREERS BLOG

Discover the exciting and rewarding opportunities that await at Energy Transfer Equity, where every career journey is met with enthusiasm and support.
Learn more about Energy Transfer Equity
Market Cap
$36.2 billion
Industry
Energy & Utilities
Net Income
-$648 million
Founded
1995
5 Year Trend
+16.2%
Revenue
$38.9 billion
NASDAQ
ET
* Ladders Estimates

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