Title and SummaryManager, Product Management
Overview:
The Security Solutions Organization (SSO) encompasses Mastercard's (NYSE: MA) security offerings beyond the transaction. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business pain points. SSO provides cutting edge services in the areas Cyber Security, Identity & Fraud, and Disputes. Anchored on thinking big and scaling fast, our team is responsible for ensuring our Global products and services fit the needs specific to the North America region and are tailored to the needs across our customer base including retailers, issuers, acquirers, processors, gateways, and other ecosystem partners.
We are looking for a seasoned product manager within the Security Solutions space to play a key role in the commercialization/go-to-market execution for its products. This role is based in and supports the North American Market (NAM), and is designed to support a remote employee operating within the NAM business environment. The team's goal is to ensure the long-term competitiveness of our payment network security solutions, for existing and new use cases; and to grow revenue by delivering more value to our customers.
This person will be part of a team of product managers and drive key activities including execution of the go-to-market strategy, defining the product value proposition and pricing, create sales and delivery materials and play a key role in sales and delivery enablement finding ways to optimize the revenue. The role will support products including First-Party Trust, Return Risk Intelligence, Scams, and new and emerging products in the First-Party Fraud and adjacent space.
Product Managers in Security Solutions at Mastercard
• Translate a deep understanding of our customers into products and solutions that drive significant customer value
• Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Act as connectors to ensure the commercial success of our products by working with Sales and Marketing while ensuring technical success through close partnership with Technology teams
• Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
• Set product direction with coordination, not isolation-considering how our products all work together to serve customer needs
Role
• Act as an expert, advocate, and champion for Security Solutions products (RRI, FPT, Scams, and new first-party fraud solutions)
• Coordinate across cross-functional teams for product sales, usage, and continuous product enhancement
• Play a key role in rolling out new solutions focused on existing and new segments, use cases (e.g., real time alerts), and networks
• Prioritize development efforts as they align against business strategy
• Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals
• Engage with customers to capture the client feedback (VOC, NPS) and identify opportunities for continuous product improvement.
• Support externally facing customer engagements, including strategic customer discussions, product education, feedback capture, and follow-up needed to advance adoption and value realization.
• Represent and support Mastercard participation in relevant industry forums and associations, including Merchant Risk Council, Global Anti-Scam Alliance, and Merchant Fraud Alliance, to gather market insights, strengthen ecosystem relationships, and inform product strategy.
• Accountable for measuring and optimizing the product usage KPIs - number of enrollees, number of active users etc.
• Support the customer life cycle strategy that enable the business to acquire new customers and retain customer base increasing the lifetime value.
• Find revenue optimization opportunities by cross selling and upselling collaborating with different verticals.
All About You
• Payments Industry Experience
• Great project management skills: highly organized and able to deal with multiple and competing priorities.
• Experienced in customer-facing roles - driving critical business discussions, deepening engagement, and demonstrating empathy to understand customer pain points.
• Experienced in driving end to end execution of initiatives - particularly in a cross-functional environment, managing and prioritizing competing initiatives.
• Strong communication & influencing skills to work with internal and external stakeholders, with ability to clearly articulate problem statements and opportunity areas.
• Strong analytical skills - analyze complex data sets, identifying trends, and generating meaningful insights. Evaluate key metrics and performance indicators to drive continuous improvement.
• Experience in developing and executing go-to-market strategies for products and tactics to optimize the revenue.
• Demonstrated ability to work independently and with minimal day-to-day supervision.
• Ability to quickly learn about technologies and navigate in a global business environment with colleagues that are located around the globe.
Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay RangesPurchase, New York: $130,000 - $221,000 USD
Remote - Arizona: $113,000 - $192,000 USD
Job Posting WindowPosting windows may change based on the volume of applications received and business necessity. Candidates are encouraged to apply expeditiously.
