Location: Houston, TX (Hybrid - 3 Days in Office)
Reports to: Senior Manager, Product Development

A quick snapshot...The Core Services Manager leads a platform team responsible for shared services that power the B2B ecosystem. This team delivers mission-critical capabilities across security, science execution, and analytics, enabling identity and access control, model packaging and execution, and customer-facing insights that allow administrators to understand, monitor, and manage platform usage across multiple B2B products and services.

Why it's a big deal...Core Services are central to the developer, operator, and customer experience of the B2B platform. This role ensures that shared, cross-product services-particularly those related to identity, science execution, and analytics-meet defined standards for security, reliability, scalability, performance, and ease of consumption. You will lead a team whose work establishes platform-wide expectations for security posture, operational maturity, and service quality, directly influencing how B2B applications are built, deployed, and operated.

The role requires sound judgment, clear communication, and the ability to lead decisively through technical and organizational complexity.

What you'll be responsible for...

• Lead, develop, and scale an engineering team responsible for highly leveraged capabilities spanning security, science execution, and analytics
• Partner closely with Product Management, Architecture, and Product Security to define platform strategy, priorities, and standards across core service domains
• Oversee the delivery and ongoing operation of core services that provide:
  • Security and Identity Capabilities: Delegated authentication, authorization, and access-control patterns that integrate with customer-provided identity providers
  • Science Capabilities: Model packaging, deployment, execution, training, and scoring within B2B Cloud infrastructure, with a focus on scalability and operational readiness
  • Analytics Capabilities: Customer-facing insights that provide visibility into platform usage, health, and adoption
• Ensure core services meet high standards for security, availability, performance, and operational excellence, reflecting their platform-critical nature
• Establish clear ownership, accountability, and operational maturity for the team, including incident management, root-cause analysis, and continuous improvement
• Engage with customer-facing teams and customers as needed to support issue resolution, handle escalations, and ensure platform concerns are addressed with urgency and clarity
• Oversee communication related to customer-impacting issues and enhancements, including root-cause analysis, feature explanations, and progress updates through resolution
• Make deliberate, well-reasoned decisions that balance customer impact, platform health, and team sustainability
• Balance near-term delivery commitments with long-term platform sustainability and architectural alignment
• Coach and develop engineers and senior contributors, fostering strong technical leadership, accountability, and execution discipline
• Collaborate effectively with Site Reliability Engineers, Security, Product, and customer-facing teams across the organization

What we're looking for...

• 5+ years of professional experience in the software development industry
• 3+ years of experience managing engineers in agile environments
• Experience leading a shared platform or infrastructure-adjacent team supporting multiple products or consumers
• Strong people-management skills, including hiring, mentoring, performance management, and career development
• Experience partnering closely with Architecture and Security teams to deliver services that meet enterprise-level standards
• Ability to manage a broad technical scope within a single team while maintaining clarity of priorities and execution
• Strong communication, planning, and cross-functional collaboration skills

Here's what will give you an edge...

• Experience leading shared platform or infrastructure services consumed by multiple products or teams
• Experience working with microservices-based architectures, including designing, operating, and evolving distributed services
• Experience building and operating cloud-based applications, preferably on Microsoft Azure, at enterprise scale
• Experience leading teams using agile development practices, balancing iteration speed with platform stability
• Experience working closely with customers or customer-facing teams, ensuring platform capabilities meet high standards of reliability, performance, and usability
• A demonstrated track record of making sound technical and delivery decisions in complex environments with competing priorities
• Experience operating in ambiguous or evolving platform spaces, adapting plans as technology, scale, or business needs change
• Proven ability to partner effectively across Product, Architecture, Security, and Engineering, balancing advocacy with pragmatism
• Experience leading engineering teams with clear ownership, accountability, and delivery focus
• A results-oriented mindset, with experience driving measurable outcomes rather than activity alone

#LI-BR1

In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.

Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.

The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.

U.S base salary range:

$143,690-$229,900 USD

Did we pique your interest?

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!

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Don't meet every requirement for the role?

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.