Wave

Manager, Process Management

Wave • $100K — $120K *
Stamford, CT 06902In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 4+ years of experience in large-scale process changes
  • 4+ years in planning and executing large-scale projects
  • 4+ years of strategic technology utilization for process enhancement
  • 2+ years in facilitation and leadership roles
  • Proficiency in Excel and PowerPoint
  • Strong analytical and problem-solving capabilities

Responsibilities

  • Design and implement solutions to enhance customer experience
  • Analyze data to find improvement opportunities
  • Support leadership with continuous process enhancements
  • Collaborate with teams on strategic initiatives to improve service quality
  • Implement lean six sigma methods for process improvement
  • Maintain expertise in project management tools
  • Communicate project status and issues to stakeholders

Benefits

  • Dynamic office environment
  • Some travel required for business purposes
  • Opportunity to drive organizational change
  • Potential to significantly impact customer experience and operational excellence
  • Professional growth through challenging projects
Full Job Description
Job Summary

Seeking a role where your analytical insights and creative solutions drive real organizational change? As Manager, Process Management at Spectrum, you'll lead process initiatives that optimize business performance through data-driven improvements and strategic project execution. Your commitment to thoroughness, consistency and measurable results ensures long-term success across operations. Use your expertise to elevate Spectrum's customer experience and operational excellence.

Responsibilities

How You'll Make an Impact
  • Design and implement innovative solutions that enhance customer experience and streamline business operations
  • Analyze data to identify improvement opportunities and recommend actionable strategies
  • Assist leadership in coordinating continuous process enhancements to boost productivity, reduce errors and minimize business risks
  • Collaborate with cross-functional teams to develop and execute strategic initiatives that advance service quality
  • Implement lean six sigma methodologies to guide process improvement and variation reduction using measurement-based controls
  • Maintain expertise in project management tools and methodologies to support effective execution
  • Communicate project status and critical issues to stakeholders in a timely and consistent manner


Working Conditions
  • Office environment
  • Some business travel as needed


Qualifications

What You'll Bring to Spectrum

Required Qualifications

Education
  • Bachelor's degree

Experience
  • 4+ years of developing, implementing and maintaining large-scale process changes
  • 4+ years organizing, planning and executing large-scale projects from end to end
  • 4+ years experience with strategic use of technology to enhance business processes
  • 2+ years facilitation and leadership experience

Skills
  • Proficiency in Excel and PowerPoint
  • Effective interpersonal and communication skills with peers, sponsors, staff, senior management, vendors and contractors
  • Ability to present technical, functional and management information persuasively and clearly
  • Strong analytical, problem-solving and conceptual abilities
  • Ability to balance and prioritize multiple tasks based on management direction
  • Proficient in analyzing internal data to identify improvement opportunities
  • Ability to conduct root cause analysis and drive process enhancement
  • Expertise in formal project management methodologies and implementation
  • In-depth understanding of business processes, challenges and opportunities
  • Ability to resolve delivery roadblocks in multi-organization teams without direct management authority
  • Capability to analyze project needs and determine necessary resources

Preferred Qualifications

Education
  • Project Management Professional certification
  • PMI-ACP certification
  • Lean Six Sigma Black Belt certificate

Experience
  • 4+ years developing, implementing and maintaining process changes across multiple organizations
  • Experience introducing new technologies and standards
  • Full project life cycle experience with custom development and package-based application deployment
  • Experience in business process re-engineering or improvement utilizing information systems tools
  • Experience managing projects in an agile development environment

Skills
  • Ability to adapt to and apply rapidly changing technology to business needs

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Finance & Insurance
Founded
2011
* Ladders Estimates

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