Role Overview:ClarityPay is seeking a Manager of Process Management & Controls to run and scale the operating system behind how we work. That system exists: 108 documented processes, a taxonomy of 10 value streams and 65 capabilities, QA and register tooling, and a three-stage review chain. Your job is to raise it, so every process carries an owner, a trigger and closure, a KPI, a cost per run, and classified preventive and detective controls - the standard that lets ClarityPay optimize operations against its financial model.
Key Responsibilities:- Run Process Office stage-2 review: check each submission for one accountable owner, correct taxonomy placement and duplicates, and confirm PROC- IDs.
- Run QA and rebuild the register and dashboard on cadence, and administer change control. Authority to add, rename or retire a value stream or capability stays with the Chief of Staff and the COO.
- Document how work actually runs - interview process owners, capture steps, decisions, thresholds and handoffs, and hold the standard as coverage expands.
- Tie every process to a quantifiable KPI and a cost per run (time, FTE, system spend).
- Design preventive controls built into the process: approval thresholds and limits, segregation of duties, maker-checker steps, system validation.
- Design detective controls - reconciliations, exception reports, variance thresholds, anomaly detection - sized to catch a break the same day, plus leading indicators that flag failure early.
- Build the instrumentation yourself - pull the numbers out of our data warehouse and build the dashboards and alerting - and operate and extend the Process Office tooling that runs documentation, QA and the register.
- Run root cause analysis on breaks; turn one-off fixes into permanent controls.
- Supply documentation and control evidence to Compliance and IT Security on request, and report process health to executives in decision-ready terms.
- Continually promote and apply ClarityPay values; be a role model of trust and integrity.
Qualifications:- Curious, energetic, positive, solution-oriented, collaborative, trusted.
- 5+ years in management consulting or advisory (Big Four, Accenture, or a boutique operations or risk practice), or a comparable in-house process, controls, or business operations role.
- Experience running a governance cadence - a review board, change control, or ownership of a register or inventory others submit into.
- Evidence of owning and operating what you recommended - not handing over a deliverable and moving on.
- Demonstrated experience designing preventive and detective controls, not only documenting processes.
- Data fluency: comfortable pulling answers out of a data warehouse using AI to draft the queries, and able to catch when the output is wrong. Deep SQL or Python expertise is not required; willingness to work in the data is.
- Exceptional interviewing and writing skills - able to get how work really runs out of busy people and write it so a new hire could follow it.
Nice to Have:- Fintech, lending, payments, banking, or another regulated environment.
- Familiarity with control frameworks (COSO, SOC 2, PCI DSS) or supporting audits from the inside.
- Has built or maintained LLM-based agents, skills, or workflows that other people rely on.
How You'll Know This Role Is Right for You:- You want to take over a working system and scale it - not start from a blank page.
- You would rather fix the process than write the memo about the process.
- You like being the person who noticed - the best outcome is a problem that never became an incident.
- You think a company can have a real operating system, and you want to be the one who maintains it.
- What We Offer:
- Competitive fixed and variable compensation package.
- Comprehensive benefits (medical, dental, vision).
- 401k program.
Ready to redefine point-of-sale financing with us? Apply today and join a passionate team committed to making financial clarity a reality. 
