Responsibilities
A $10,000 one-time sign-on incentive is available to fill-time, external candidates in exchange for a two (2) year commitment.
As Manager of Primary Care Physician Practice for the Punchbowl Region, you will serve as the operational backbone of our high-volume ambulatory clinics, ensuring seamless patient access, optimal clinic flow, and exceptional clinical quality. On any given day, you will partner directly with physicians and clinical leaders to solve real-time operational bottlenecks, optimize staffing and provider schedules, and lead frontline teams with clarity and aloha. From financial stewardship and workflow redesign to employee development and patient experience, you will drive the operational excellence that allows our care teams to thrive. We are seeking a decisive, highly collaborative leader with strong healthcare business acumen and a deep commitment to elevating primary care for the communities of Hawai ʻ i.
I. JOB SUMMARY:
• Responsible for guiding/overseeing day-to-day business and clinical operations of a multi-disciplinary clinic or multi-site outpatient practices or clinics, which includes all human resources functions, finance, logistics, compliance and staff development of clinical and business staff and others.
• Strives to achieve The Queen's Health Care Centers (QHCC) and The Queen's Health Systems (QHS) priorities of the highest quality of care, growth in patient population, excellence in access and patient experience and appropriate medical management.
• Develops outpatient clinical programs and ensures quality of care and continuity for patients and families.
• Works as a collaborative member of the management team, including building a professional partnership within QHCC's, and QHS's leadership team and other entities.
II. TYPICAL PHYSICAL DEMANDS:
A. ESSENTIAL FUNCTIONS:
• Finger dexterity. Seeing. Hearing. Speaking.
B. MANUAL MATERIAL HANDLING:
• Occasional: Lift floor to waist between 0-5 lbs. Carry between 0-5 lbs.
C. NON-MANUAL MATERIAL HANDLING:
• Occasional: Stand. Stoop/Bend. Climb: Stairs/Ladder. Reach: shoulder level. Reach: above head.
• Frequent: Walk.
• Constant: Sit. Gripping.
III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.
IV. MINIMUM QUALIFICATIONS:
A. EDUCATION:
• Bachelor's degree required, preferably in Business, Nursing or Healthcare Administration; or four (4) years progressive experience in ambulatory, preferably in a physician practice may be substituted for the educational requirement.
• Master's degree in Business, Nursing, Healthcare Management or related field preferred.
B. CERTIFICATION AND LICENSURE:
• Current Hawaii State license as a Registered Nurse preferred.
C. EXPERIENCE:
• In addition to the educational requirement, four (4) years experience in ambulatory operations or healthcare operations including at least two (2) years supervisory/leadership experience in a healthcare setting, medical office or clinic environment.
• Experience to demonstrate the following:
o Solid knowledge of electronic medical record (EMR) and/or other information systems functionality including access and maintenance of the system controls.
o Strong leadership, facilitation and project management skills.
o Skill in dealing with multi-disciplinary teams and an appreciation in working effectively with competing priorities.
o Knowledge of Microsoft Office (Word, Excel and Outlook).
