The Miami HEAT Premium Service team is seeking a Manager, Premium Client Service. The role would be overseeing and acting as a liaison between assigned Premium Accounts and The HEAT Group. Provide all clients with the highest level of service in the industry. Ensure all contractual obligations are being fulfilled while continuing to seek incremental revenue streams via these accounts and internal partner opportunities
ESSENTIAL DUTIES AND RESPONSIBILITIES.ESSENTIAL FUNCTIONS: The following are examples of the various functions required. The job requirements are not limited to the items on this list:
- Oversee all aspects of contractual obligations related to assigned accounts.
- Maintain updated contract files with all relevant correspondence.
- Meet with accounts on a regular basis.
- Function as liaison for assigned internal departments (Box Office, Enterprises, Basketball Operations, Security, etc.).
- Assist with renewals of accounts.
- Track all expenditures against established budgets.
- Manage and maintain expense reports.
- Assist in the creation and implementation of the Operations Manual for the Premium Services department.
- Function as liaison with internal HEAT Group partners, including CSC, Pritchard, Levy Restaurants, etc.
- Meet on a regular basis with other department members to provide direction, communication, and other information as necessary.
- Attend various private and corporate events as a representative of the Sales Division.
- Prepare reports and summaries for review of Sr. Director as requested.
- Manage all part-time staffing functions, including recruiting, hiring, onboarding, training, scheduling, attendance tracking, and payroll approvals.
- Lead workforce operations for events and premium services, ensuring proper staffing coverage, service standards, and collaboration with HR, Payroll, Security, Operations, and Leadership.
- Drive employee performance and engagement through coaching, recognition programs, performance management, and ongoing development to support exceptional guest experiences
Desired Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or ExperienceBachelor's degree (B. A.) or equivalent from college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.
