HCA Healthcare

Manager Physician Services Support

HCA Healthcare • $80K — $95K *
Tallahassee, FL 32303In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of experience in physician support environment
  • Bachelor's degree preferred or equivalent work experience
  • Experience in large, complex organizations
  • Demonstrated ability to lead and supervise teams
  • Strong communication skills, both written and verbal

Responsibilities

  • Develop and maintain relationships with physicians and hospital leadership
  • Manage operational activities for physician support teams
  • Investigate and implement technology solutions for physicians
  • Coordinate training and support for clinical applications
  • Promote continuous process improvement and best practices
  • Manage internal service level agreements with vendors
  • Conduct proactive facility rounding to identify support needs

Benefits

  • Comprehensive healthcare benefits including medical, dental, and vision
  • Wellbeing support with free counseling and referral services
  • Paid time off and family leave programs
  • 401(k) plan with a company match
  • Tuition assistance and educational support programs
  • Additional benefits for family building and legal services
Full Job Description
Job Summary and Qualifications

JOB SUMMARY

The Manager of Physician Services Support is a manager that provides managerial leadership in establishing goals and priorities and in the overall management of current physician relations within an HCA division. This position ensures continuity and alignment of the division's physician support teams with HCA's ITG and/or PSG strategies and facility needs, assists in operationalizing strategies, and participates and in the development of guidelines, procedures, and standards for initiatives impacting physicians.

Primary responsibilities include serving as the physician support leader for the division, managing the Physician Support teams, and coordinating consistent support of physicians and their staff. This individual also assists in resolving issues regarding clinical applications, coordinates provider/staff access management, coordinates division-wide testing and implementation of software releases and assists in developing strategies for training and tools for clinical applications across the division. They champion standardization, automation, utilization, optimization and use of best practices in clinical applications.

The Manager of Physician Services Support requires subject matter knowledge of technologies utilized by physicians and their staff and their impact to the physician population. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrixed reporting environment. Strong written, verbal, and presentation skills are required.

SUPERVISES (varies by division): Consulting Provider Solutions Specialist, Sr Provider Solutions Specialist, Provider Solutions Specialist II, Provider Solutions Specialist, Assoc Provider Solutions Specialist

GENERAL RESPONSIBILITIES

  • Develop, lead, and foster relationships with physicians, hospital leadership, business operations colleagues and practices, internal teams, vendors, and referring hospital leadership. This includes in-person and virtual touchpoints.
  • Utilizes strong communication and management skills to manage technical and business relationships in a matrixed application support environment that includes non-IT organizations.
  • Drive operational activities and processes for physician support teams that align with corporate and division strategies
  • Proactively investigate physician, hospital, and practice needs and work to successfully implement solutions, including EHR implementations and support.
  • Organizes, plans, allocates resources, and monitors work to meet IT and business operations goals
  • Provide support and consultation for various IT and clinical applications, such as EHRs, HIE integrations, interfaces, mobile applications, websites, etc.
  • Identify technology solutions to solve requests and needs, including defined and ongoing support models
  • Works with enterprise subject matter experts and support resources (including the Service Desk) in trending and managing resolution of application incidents and requests.
  • Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the team and across organizational boundaries.
  • Assist in the operations of GME, Physician, and/or Staff IT solution trainings with support teams
  • Partners with the Director, external vendors, and internal development teams to provide solutions and support options to physicians and hospitals
  • Assists the Director in the development of the budget and develops project cost estimates for division and/or facilities
  • Manages internal service level agreements (SLA's) and ensures service level agreements with vendors are met
  • Proactively manages vendor support and maintenance agreements and renewals as assigned.
  • Assists the director and/or leads development and presentation of business cases for new solutions as assigned.
  • Manages and participates in proactive facility rounding to ensure support needs are identified and addressed, interactions documented, and issues escalated as appropriate.
  • Maintains a management role in setting service direction and ensures standards and policies are maintained and compatible with HCA standard information systems architecture, tools, policies and procedures
  • Coordinates the sharing of best practices, policies and procedures related to physician support
  • Responsible for personnel management, performance reviews, competency development, and coaching of staff
  • Promotes system security and patient confidentiality and helps ensure compliance
  • Participates in special projects as needed and performs other duties as assigned
  • Practices and adheres to the Code of Conduct and Mission and Value Statements


RELEVANT WORK EXPERIENCE

  • 5+ years
  • Other preferred/required experience: physician support environment


MANAGEMENT EXPERIENCE

  • Less than 1 year

EDUCATION

  • Bachelor's Degree Preferred

KNOWLEDGE, SKILLS & ABILITIES:

  • Understands legal guidelines
  • Strong analytical skills, strategic thinking skills, and detailed organizational skills
  • Demonstrated ability to proactively identify needs, manage resources, and multi-task
  • Ability to operationalize strategic plans
  • Demonstrated ability to communicate effectively verbally and in writing
  • Demonstrated customer orientation
  • Strong leadership, executive presence, and management skills
  • Demonstrated business acumen and financial reporting comprehension
  • Ability to manage assigned budgets
  • Demonstrated ability to recruit, develop, and retain staff
  • Demonstrated ability to work in stressful situations
  • Demonstrated ability to navigate matrixed organizations
  • Competency in basic PC use and required tools


EDUCATION:

  • Bachelor's degree preferred or equivalent work experience

EXPERIENCE:

  • 5 or more years of experience in physician support
  • Experience in large, complex organization or corporate structured environment
  • Experience in team leadership and direct supervision
  • Experience creating and leading communications with direct reports, senior leaders, business partners, and vendors to ensure collaboration, efficiency, and service excellence


Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

About HCA Healthcare

HCA Healthcare Careers

Join the dedicated team at HCA Healthcare, a leading provider in the medical field, and be part of a company known for its exceptional care and commitment to innovation. At HCA Healthcare, we offer a variety of job opportunities that allow professionals to grow their careers in a supportive and diverse environment.

Work You’ll Do

At HCA Healthcare, you will contribute to a culture that values patient care above all. Our team members are equipped with the skills and resources needed to provide outstanding healthcare services. With positions ranging from nursing to administrative roles, HCA Healthcare is actively hiring and offers a dynamic workplace where leadership and professional growth are encouraged.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. HCA Healthcare is a place where you can lead efforts to improve patient outcomes using the latest technologies and practices in the healthcare industry. Our leadership is committed to fostering a culture of diversity and inclusion, ensuring all team members can thrive.

Professional Growth and Development

HCA Healthcare believes in nurturing the growth of its employees through robust professional development and training programs. Whether you are just starting your career or are a seasoned professional, we provide the tools and training necessary to advance your skills and take on new challenges. Explore our wide range of career paths and find the position that best suits your skills and passions.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From comprehensive health insurance to retirement plans and employee wellness programs, HCA Healthcare takes care of its team. Our inclusive culture and commitment to work-life balance make HCA Healthcare a desirable place to work.

Internship and Networking Opportunities

For those new to the healthcare field, HCA Healthcare offers internship programs that provide real-world experience and a pathway to full-time employment. Additionally, our extensive professional network allows for endless networking opportunities, helping you to build relationships and advance your career.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with HCA Healthcare? Prepare your resume, sharpen your interview skills, and apply today to become part of a team that’s dedicated to improving lives.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at HCA Healthcare. Explore the possibilities with HCA Healthcare, where your career is nurtured, and your contributions are valued. Join us in our mission to deliver high-quality patient care through innovative practices and a compassionate approach.
Learn more about HCA Healthcare
Size
204,000 employees
Market Cap
$67.9 billion
Industry
Healthcare
Net Income
$3.7 billion
Founded
1968
5 Year Trend
+7.2%
Revenue
$51.5 billion
NASDAQ
HCA
* Ladders Estimates

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