Location: Collierville, TN (On-site)

Classification: Exempt

Status: Full-Time

Reports to: Director, Fulfillment Services

Purpose

The Manager of Fulfillment Services leads and develops staff to support the entirety of Pharmacy Operations in PANTHERx's pharmacy distribution facility in Collierville, TN. The Manager oversees the Fulfillment team and provides leadership in the business and personnel development of direct reports and the team by performing the following duties. This individual oversees all operational processes and procedures of Fulfillment at the facility, ensuring efficiencies and the safe handling of all products and services.

Responsibilities

• Manages and oversees the operations associated with the Fulfillment team at the Collierville-based PANTHERx Rare Pharmacy location.
• Leads in the development of quality and production standards in the Fulfillment area.
• Assesses, designs, and manages workflow.
• Oversees packing of shipments and leads efforts to optimize shipping methods.
• Builds and/or maintains standard operating procedures (SOPs) for all established processes in Fulfillment.
• Establishes and manages performance goals for all staff in the reporting line.
• Identifies measurable goals for Fulfillment team to be reviewed on a yearly basis, or as needed.
• Partners with internal teams on the development of enhanced Fulfillment services as requested by manufacturing partners.
• Develops plans to implement new capabilities for PANTHERx's rare disease partners.
• Acts as a liaison with Clinical, Front-End Operations and Fulfillment for any therapy-specific projects, initiatives or concerns.
• Participates in meetings and onsite visits with manufacturing partners as required to discuss fulfillment operations.
• Assists with regulatory and manufacturer audits and required follow-up.
• Assists with accreditation surveys and visits and required follow-up.
• Assists with wholesale process as required or requested.
• Hires, trains, and reviews staff necessary to support the Fulfillment team.
• Identifies training needs for Fulfillment staff and work with corresponding department heads to roll out training plan for new hires with associated required annual competencies.
• Maintains pharmacy labels per client & regulatory guidelines.
• Manages supply inventories such as labels, vials, corrugate in coordination with the Inventory and Warehouse team.
• Oversees and coordinates proper maintenance of related departmental equipment.
• Works with the Compliance department to facilitate activities related to Fulfillment.
• Leads coordination efforts for redundant PIC licensure.
• Maintains personal PIC licensure for non-resident pharmacy licenses as requested by leadership.
• Leads the team in the receipt and control of products for wholesale services.
• Ensures the recall process for pharmacy and wholesale services are followed.
• Serves as the supervising manager for Supervisor of Fulfillment services.
• All other duties as assigned.

Required Qualifications

• PharmD or RPh from an ACPE accredited institution.
• Active and unrestricted Pharmacist licensure for the state of Tennessee.
• Minimum of three (3) years of pharmacy operations management experience.
• High level of independent judgment, individual initiative, and time management skills.
• Possess strong leadership skills and be interested in growth and development.

Preferred Qualifications

• Minimum of five (5) years of pharmacy operations management experience.
• Specialty pharmacy experience.

Work Environment

This position operates in a professional closed-door pharmacy distribution facility and office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, and occasional uses common pharmaceutical equipment as needed.

Physical Demands

While performing the duties of this job, the employee is regularly required to see, talk, or hear. The employee frequently is required to sit; stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading, observing surroundings, or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!