Twilio

Manager, Personalized Support

Twilio$116K — $171K *
US-AnywhereRemote in United States
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of relevant experience in technology or related fields.
  • Strong understanding of Artificial Intelligence and its application in hiring processes.
  • Demonstrated ability to work effectively in a remote environment.
  • Excellent communication skills, both written and verbal.
  • Proven track record of team collaboration and relationship building.

Responsibilities

  • Utilize AI tools to enhance the efficiency of the hiring process.
  • Conduct interviews and assessments to evaluate candidates.
  • Collaborate with hiring managers to understand staffing needs.
  • Participate in team gatherings and strategy meetings as required.
  • Support orientation and onboarding processes for new hires.

Benefits

  • Generous time off policies including parental and wellness leave.
  • Healthcare coverage including medical, dental, and vision insurance.
  • Retirement savings program with a company match.
  • Opportunity to participate in Twilio's equity plan and corporate bonus plan.
  • Flexible remote work environment with occasional travel opportunities.
Full Job Description
Hiring and how we work :

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:
  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116.960,00 - $146.200,00.
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123.760,00 - $154.700,00
  • Based in the San Francisco Bay area, California: $137.520,00 - $171.900,00
  • This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until August 20th, but may change based on business needs.

About Twilio

Twilio is a cloud communications platform that enables developers to build, scale, and operate communications within software applications. The company's platform allows businesses to communicate with their customers via voice, video, messaging, and email. Twilio's products are used by a wide range of companies, from startups to large enterprises, across various industries including healthcare, financial services, and retail. The company was founded in 2008 and is headquartered in San Francisco, California.
Learn more about Twilio
Size
8,199 employees
Market Cap
$8.2 billion
Industry
Net Income
-$490.9 million
Founded
2008
5 Year Trend
+59.3%
Revenue
$1.7 billion
NASDAQ

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